Clarissa Thomas Email & Phone Number

Allentown, PA, US

• Directly oversee the day-to-day operations to ensure exceptional, effective, and efficient service contract request, processing, and booking throughput.
• Serve as the Subject Matter Expert for all new Contract Management System upgrades and projects to support the service contract infrastructure.
• Responsible for drafting, evaluating, negotiating, and executing assigned contracts.
• Drives contract negotiation, execution, and management process by leading and overseeing the overall workflow to negotiate, execute, and maintain contracts. Provide direction on drafting complex contracts and redline.
• Responsible for driving flawless implementation of contracts and pricing strategies throughout the contract continuum.
• Acts as the focal point of contact with the customer for all contractual matters and the liaison with customers and internal departments for all matters affecting contracts and subcontracts.

Center Valley, Pennsylvania, United States

• Acts as a liaison with various internal business partners to facilitate pricing and contracting with key customers.
• Drives innovation within the department regarding operational efficiency, innovative new deal structures and novel ways of strategically pricing and contracting.
• Prepare contracts for customer presentation ensuring Olympus terms and conditions, pricing and product is accurate and precise by applying GPO/IDN pricing, corporate discount, ECA, and all other promotional pricing.
• Evaluated and monitored contract performance to determine the need for contract amendments or extensions and compliance with contractual obligations and actively participates in maintaining and/or improving quality.
• Review contract language in contract document, identify terms that do not comply with corporate contract guidelines, modify terms and conditions and act as a liaison between the customer and the legal department.
• Reconcile billing discrepancies as well as perform margin analysis of customer repair history to project profitability of service contract.

Whitehouse Station, New Jersey, United States

• Provided strategic vision, planning and operations leadership diagnosing gaps in insurance and mitigating risk.
• Managed AR by investigating and reviewing claims against established standards and recommends modifications or improvements to increase productivity.
• Increased quality output roughly 5% by developing on-the-job training tools and educating employees regarding regulatory guidelines, compliance requirements and business processes.
• Initiated recommendations to drive efficiency of work process, improve sale operations and increase cost-cutting measures while sustaining target budget.
• Achieved star quality rating for Management Company by partnering with Quality Assurance to reduce processing errors and maximize cost containment.

Allentown, Pennsylvania, United States

• Administered leave programs and policies in accordance with the applicable federal and state employment laws.
• Served as the subject matter expert for the leave and workers’ compensation programs in alignment and under the general direction and guidance of HR Compliance Leadership and the Legal department.
• Oversee LOA requests for eligible employees by processing leaves, tracking status of existing leaves in conjunction with Medical Administrator and consistent communication with employees, managers, and HRBP, as.
• Assisted in the investigation of pricing discrepancies and issues to determine the root cause for resolution purposes and establish new processes that eliminate future inefficiencies.
• Maintained strict confidentiality in verbal and written communications.
• Tested and implemented SAP and SuccessFactors Changes; worked with Human Resources Services Center team to integrate data and onboard other divisions and acquisitions.

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Summa Cum Laude 4.0 GPA

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor Of Arts - Ba, Business Administration And Management, General

Magna Cum Laude 3.83 GPA