Clarissa Viola is a Business System Analyst at Ken's Foods. She possess expertise in agile methodologies, business analysis, sdlc, requirements gathering, requirements analysis and 17 more skills. Colleagues describe her as "Clarissa worked with me on a challenging project that had a large scope with short time lines. Clarissa jumped in feet first and never looked back. If she doesn't have the answer for the customer, she knows which resources can help her get what she needs. Clarissa is always honest with the customer to set reasonable expectations on delivery. She is also not afraid to escalate issues to ensure that they do not put the project at risk. Clarissa is an absolute please to work with and any company would be lucky to have her on their team!" and "I had the pleasure of working with Clarissa at FirstBest Systems supporting a customized multimillion dollar insurance underwriting management online application system. Clarissa is thorough and detailed oriented and was the subject matter expert for our application. Clarissa was responsible for writing the functional requirement specifications and other technical documents (i.e. Project Change Requests"). Clarissa was also responsible for configuring the application's forms and fields on the user interface (UI) per the client's expectations using our system's built-in BA Studio. She understands the end game in driving the technical details and quality of the software into production. Clarissa developed strong relationships with the client eliciting trust and confidence. Their expectations were high and Clarissa delivered quality at every level. Clarissa is highly receptive to feedback and will always ask clarifying questions if she does not understand the client’s or the business expectations. She always can be counted upon to assist the client and team members. I would highly recommend Clarissa without reservation; any organization would be lucky to have her on their team."