Clarisse Gardea Email & Phone Number

Tempe, Az

Oversees/manages the overall operational activities of the Store, including the management of store associates. Successfully achieves sales targets and profit objectives by implementing robust procedures. Ensures compliance with all applicable company policies and standard procedures. Delivers assigned duties and responsibilities and directs store activities to ensure appropriate provision of the overall aspects of guest services.Achieves customer satisfaction by delivering high-quality services and ensuring guest focus via creating a “fun'' interactive store atmosphere, resulting in optimization of sales.Accomplishes optimal results by actively monitoring sales performance, whilst ensuring fulfillment of administrative paperwork, in adherence with the company policies and procedures.Responsibly recruits, hires, coaches, and develops store associates; efficiently facilitates/oversees succession planning.Optimizes productivity by implementing best practices and executing/managing Loss Prevention techniques.Achieves sales objectives of the store by arranging and maintaining product displays, setting priorities, leading operations/associates, and training new employees/staff. Successfully relocated and rebuilt two stores through merchandising, adding new hardware for units, and utilizing planograms for product placement.Received a certificate for being on #1 in Battery Attachment Rates in 2019; contributed extensively to improving percentages in required upsells for batteries, love, jewelry cleaner. Conducted training of Spirit DSM on Workforce Management procedures; professionally trained 2 Store Managers, as well as a new Regional Human Resource Manager on the culture of Spencer's.Handpicked to go to Pleasanton, CA, and Bloomington, Minnesota (Mall of America), and facilitated Spencer's stores regarding the hiring/training procedures, and ensured the proper running of the store.

El Paso, Texas

Ensured the smooth running of the store and appropriately facilitated customers and staff. Recruited, trained, supervised, and appraised new hires. Managed budgets, and maintained records. Addressed customer queries and complaints, achieved sales targets, motivated staff, and ensured strict compliance with regulatory standards. Facilitated shipping/receiving, and helped District Manager in regards with interviewing & hiring for other store locations.Improved productivity, optimized sales, and add-ons. Maintained a clean and shop-able store, trained and promoted new associates within the store. Delivered best services by managing staff as well as monitoring the financial performance of the storeSuccessfully minimized shrink, preserved a loss prevention culture, and actively provided training to associates on key techniques; also, interviewed, coached, and appropriately counseled associates. Efficiently maintained updated knowledge of consumer trends, to develop proper product mix; coordinated with diverse client base, and delivered productive training to augment staff knowledge base and ensure customer satisfaction.Ensured proper implementation of consistently profitable operations within existing standards, by actively communicating with corporate leadership on a regular basis.