April Clark Email & Phone Number

San Mateo, California, United States

Saratoga, California, United States

Berkeley, California, United States

Promoted to the biggest store in the company after great success in Florida(below). Took over a store that was in disarray, having gone months without a store manager. Served as acting store manager for 9 months before a permanent SM arrived from a closing store. Trained, developed, and continue to lead a very talented team that includes 2 sales leads and 10-18 associates, depending on the season.•Joined a store that was down 8.7% in Oct 2019 – closed the gap to -4.1% by the end of the year•Hired and trained a new assistant manager and 8 seasonal associates in the first few weeks•Lifted the store from 2nd to 1st in the company (53 stores) for total sales as acting store manager•Ranked 1st in the company for annual sales volume ever since•Doubled the average mystery shop score from 40% to 84% in 2019 as the acting store manager•Helped guide the team through an extremely challenging pandemic and related lockdowns•Significantly improved all performance metrics despite an 8% decline in customer traffic•Achieved 123% of the 2021 sales budget – increased comp sales 13% over 2019•Increased the loyalty program participation rate by 139% in 2019 as the acting store manager•Drove the data capture rate from 24% in 2019 to the current 68.4%•Increased the average dollars-per-sale by more than 30% – improved from $50.42 to $66.70•Drove the customer conversion rate from 27.1% to 33.1% (district average: 27.8%)•Raised the average units-per-transaction more than a full point – improved from 2.38 to 3.40•Consistently managed payroll and other controllable expenses within budget

Sarasota, Florida

Co-managed a store in Sarasota while also serving as a district trainer/mentor. Led a talented, dedicated, and customer-focused team of 3 sales leads and 7-12 associates, depending on the season. Proved instrumental in establishing the location as one of the best in the district and company•Ranked 1st in the district (13 stores) and top 10 company-wide (130 stores) on mystery shops•Maintained high standards and consistently earned scores of 90-100%•Generated excellent sales results despite year-over-year declines throughout the company•Led the store to 3rd in the district and 53rd in the company for comp sales performance•Achieved 105% of the 2017 sales budget despite a 9% traffic decline due to a new store opening•Continued to surpass the sales plan in 2018 and 2019 despite 8-9% annual traffic declines•Raised the customer conversion rate to 32.1% – improved 4 points in the final year•Increased the average sale 29% and units-per-transaction from 2.4 to 3.02 over the last 3 years•Improved the email capture rate by 10-25% per year over the final 3 years•Lifted the store to 1st in the district and top 5% in the company for inventory shrink control•Strengthened loss prevention controls and reduced shrink from 2.1% to just 0.4%•Formally recognized in 2016 for operational excellence •Hired and on-boarded 9 permanent team members and approximately 40 seasonal associates•Developed and promoted multiple high-potential sales associates to leadership roles•Established this location as the training center for the entire district•Co-developed new leadership training programs that were adopted for use company-wide•Hand-picked to serve as a trainer/mentor for other assistant managers in the district•Traveled to multiple locations in to on-board, train, and support other leaders•Approved by the VP for a rating of “exceeds expectations” on 2017/2018 performance reviews•Ranked in the top 5% out of approximately 280 annual management reviews company-wide

Sarasota, Florida, United States

Café Manager (Sarasota, FL) Jan 2008 – Apr 2011Promoted to oversee every facet of a Seattle’s Best Café inside a Borders bookstore just 6 months after joining the company as a supervisor (below). Provided direct leadership and support to a team of 8.•Earned 3 quarterly awards for the top mystery shop scores in the entire district (20 stores)•Honored with 18 monthly awards for maintaining perfect customer service scores•Recognized multiple times for the highest product launch sales (despite being a low-traffic café) •Recruited, hired, and on-boarded 14 new baristas over the 3 years•Acknowledged by senior leaders for creativity with employee engagement initiatives•Hand-picked to train the café manager for a brand new, high-profile, large-concept location•Awarded an overall rating of “consistently exceeds expectations” on performance reviews

Sarasota, Florida, United States

Selected to hire, on-board, and train new sales associates while also supervising sales floor operations. Promoted after only 2 months as Sales Associate. •Oversaw the training of 13 associates – hired and on-boarded 8 team members over 6 months

Education record

Education record