Clark Evan Casindac Email and Phone Number

Consistently meet all the set turnaround time and call handling quality standards for the acceptance of all UnionBank Hotline-initiated contacts, Email Correspondence, and VTM. · Performs Inbound Sales Offers· Conducts all prescribed customer identification checks before the processing of any customer inquiry, requests, or complaints· Adheres to the prescribed policies and guidelines of each business of the Bank caters by the Contact Center· Competent in providing an accurate and appropriate response that is determined by the policies and procedures of the Bank.· Abide by the given policies and guidelines in processing customer file maintenance requests.· Extend working hours, as the need arises, to ensure that the scheduled manning levels are consistently met.· Participates in all activities of the Customer Service Group· Performs other duties whenever the need arises· Suggests process improvements that will result in more efficient processing to address the unit's service requirements.· Resolves issues and concerns regarding his/her daily activities including customer issues and escalates to proper authority that is beyond his/her scope of responsibility.· Strictly follow all prescribed policies and