*Manage Northeast region, the largest Domestic revenue region, with over $5B in annual revenues*Talent developer of six market analysts with experience ranging from 4 months to 10 years experience*Manage strategic markets of New York to Los Angeles, New York to San Francisco, New York to Delta Hubs, Boston, and Washington DC markets

Market Group Manager of Eastern Seaboard RM Team, including markets of New York City, Washington DC and the Boston area.

• Analyze, coordinate, and track all changes to ~4k individual market valuations to ensure fare product availability align with net revenue, published fare and surcharge amounts, and strategic market needs• Developed Sales “Heat Map” along with Manager and responsible for continual improvement of tool providing Latin America Sales Team with demand projections by date/direction to steer Sales efforts towards weak demand periods• Formulated and executed training plan for four new hires into Latin Revenue Management within last 14 months• Developed automated process to alert market analysts daily of large changes in demand forecast to prevent unexpected PRASM detrimental booking increases or decreases• Provide guidance to market analysts with SQL based queries of flight demand exceptions to identify revenue opportunities and analyze flight performance to continually improve PRASM • Present “Inventory Management 101” to Latin Sales Managers during Country Pricing Plan meetings to increase awareness of inventory strategies• Coordinated and presented business requirements to RM Systems for JFK-“SSS” automated availability match helping to increase PRASM 14% YoY despite 21% ASM increase• Developed online form for Latin Sales Team to request inventory overbooking exceptions streamlining process and providing analytical capabilities to support business decisions• Coordinate new market schedule loads to ensure appropriate inventory availability and analyze Revenue Management data to support market• Team Leader in Latin PRM achieving 17 straight months of A4A YoY PRASM improvement, including highest April and May performance since 2004• Assume all managerial responsibilities when direct Manager away from the office • Provide weekly written updates to Executive Leadership on major Inventory initiatives • Member of RM Communications Team providing department updates and feedback to Department Leadership

• Allocated Brazil Inventory in December to capitalize on fare increases; PRASM improvement ~4pp higher than South America average despite ~24% ASM increase• Implemented processes to improve Early Closures in ATL-SJU in June by 100% YoY (28 to 0) and 98% in July (49 to 1) • Successfully forecasted closing of LF gaps in ATL-SJU in June and July by utilizing Hyperion queries to illustrate recent market trends• Employed sell-up strategy in ATL-CUN to improve PRASM 10% in May with additional capacity YoY while the remainder of Mexico PRASM was negative• Executed successful Yield strategy in ATL-UVF during July 2011 to improve PRASM 45% and Segment Margin 24 points YoY; largest gains of daily markets in Caribbean/Latin scope• Team Leader for OB Spoil portion of Performance Metric project redesigning metric and enhancing visibility• Provided assertive and confident recommendations regarding initiatives in assigned markets• Aided in developing new Inventory team member on daily/weekly processes paramount to success

• Responsible for largest revenue market set on team successfully managing over $22M plus in monthly revenue by attention to detail, strong sense of store ownership, and focus on delivering results • Turned ATL-SJU largest market in the Caribbean profitable by increasing PRASM 29% and 25% YoY in November and December 2010• Developed action plans with Pricing team members to improve overall PRASM and profitability for Winter period• Postured ATL-SCL during Summer 2010 aiding its PRASM gains of 26% YoY in September and 36% YoY in October• Stabilized ATL-CCS, $5M plus monthly revenue market, through VE currency devaluation• Reduced denied boarding occurrences in ATL-CCS during peak Easter period by 57% from 2009 to 2010 saving Delta thousands of dollars in compensation• Returned ATL-MEX to profitability producing Segment Margins of 30% plus shortly after H1N1, some of the highest in the Delta system

• Increased market scope responsibilities from $10M to $18M in monthly revenue including Business Mexico, Caribbean, and Central America markets• Achieved double-digit PRASM gains in nine of 12 months in 2008

Time Study Supervisor, January 2007- September 2007 • Implemented and oversaw on-road work measurement for entire Georgia district, largest district in the country including more than 1,600 routes and 26 package centers • Identified opportunities for improved performance averaging more than 1,000 hours per day • Supervised day-to-day activities of four management trainees including work accuracy and hours• Serve as contact point for UPS Operations department for all on-road time allowances Time Study Observer, January 2006 – December 2006• Performed on-road work measurement on more than 80 UPS delivery and pickup routes • Assisted supervisor in auditing time studies and time allowancesBusiness Process Analyst, January 2005 - December 2005• Identified opportunities to improve operational efficiencies with middle and upper management • Mapped and evaluated business processes and organizational structures resulting in $25 million in cost savings over a five year period