Raymond Clark Email & Phone Number

Kirkland, Wa, Us

Franklin, Tennessee, Us

➤ Leads the development and implementation of short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements using contemporary technologies.➤ Directs the creation, execution, and maintenance of policies, procedures, and associated training plans for infrastructure administration and project management.➤ Provides direct supervision and guidance to project teams to ensure successful attainment of project objectives, involving timely completion and compliance with quality standards.➤ Maintains regular communications with project teams on project status, justifications for variances, and technical information, including architecture, design, and implementation objectives.➤ Streamlines infrastructure and desktop deployments by providing effective recommendations and implementing technologies.➤ Effectively oversees a moderate-sized infrastructure supporting the entire company operation while ensuring quality service delivery and customer satisfaction with Cognizant or end-user experience.➤ Successfully designs, executes, updates, and evaluates all infrastructure systems, including LANs, WANs, internet, intranet, security, and wireless.➤ Secures infrastructure-specific products and services through negotiation with vendors, outsourcers, and contractors➤ Manages, mentors, and assigns challenging tasks to IT technicians while participating in performance reviews and corrective action plans.➤ Demonstrates strong attention to detail in preparing scope of work reports and other documentation for infrastructure projects and associated efforts.

Indianapolis, Indiana, Us

➤ Leads the development and implementation of short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements using contemporary technologies.➤ Directs the creation, execution, and maintenance of policies, procedures, and associated training plans for infrastructure administration and project management.➤ Provides direct supervision and guidance to project teams to ensure successful attainment of project objectives, involving timely completion and compliance with quality standards.➤ Maintains regular communications with project teams on project status, justifications for variances, and technical information, including architecture, design, and implementation objectives.➤ Streamlines infrastructure and desktop deployments by providing effective recommendations and implementing technologies.➤ Effectively oversees a moderate-sized infrastructure supporting the entire company operation while ensuring quality service delivery and customer satisfaction with Cognizant or end-user experience.➤ Successfully designs, executes, updates, and evaluates all infrastructure systems, including LANs, WANs, internet, intranet, security, and wireless.➤ Secures infrastructure-specific products and services through negotiation with vendors, outsourcers, and contractors➤ Manages, mentors, and assigns challenging tasks to IT technicians while participating in performance reviews and corrective action plans.➤ Demonstrates strong attention to detail in preparing scope of work reports and other documentation for infrastructure projects and associated efforts.

Indianapolis, Indiana, Us

➤ Held responsible for coaching new and incumbent employees, creating Runbook for employees, and administering service desk operations and enterprise VoIP telecommunications.➤ Established service-level agreements (SLAs), standard operating procedures (SOPs), and other processes for desktop support staff, while directing the internal asset management and vendor relations.➤ Managed frontline employee support to ensure delivery of the highest quality of service to a broad range of employees➤ Provided coaching, training, and frequent performance communication to monitor the service performance of frontline staff, track service delivery metrics, and lead a metrics-driven, high-performing team that promoted effective work behaviors.➤ Monitored all incidents and requests in ManageEngine Service Desk Plus to drive the investigation, troubleshooting, resolution, and appropriate escalation of a range of technology-related incidents.➤ Initiated training that supported the onboarding/offboarding and continued development of full- and part-time staff.➤ Fostered an inclusive environment that values differences and creates a sense of belonging and appreciation for team members while building a culture of trust and transparency.➤ Received fast-track promotion from contract desktop support analyst, technical associate/team lead in 2017 to service desk manager in 2019.➤ Successfully minimizing repeat problems by supporting the usage, maintenance, and growth of the IT Infrastructure knowledge base.➤ Formulated an information technology strategy in accordance with the business vision, goals, and strategies by cultivating trusted relationships and collaborating with employees, partners, and IT departments.

Arlington, Virginia, Us

Bachelor Of Science - Bs, Business Administration / It Management

Associate Of Applied Science, Networking And Cyber Security

Associate Of Arts And Sciences - Aas, Information Technology-Networking And Cybersecurity