Solutions-driven, dynamic visionary equipped with demonstrated abilities in strategic planning, analyzing business operations to develop technology strategic plan and directing the implementation of corporate initiatives in support of business objectives. Other proficiencies include Analytical thinker, Software Development Management, Hardware/Software lifecycle management, excellent team builder, project management, proactive, solutions minded leader and process improvement. Works well under pressure, prioritizing and multi-tasking to ensure projects are completed on time and within budget, SOP and policy development and implementation of industry best practices. Not afraid to jump in and help whenever needed. Excels in analyzing and proposing innovative strategies to resolve complex issues. Exhibits strong team building, leadership, collaboration and motivational skills

Member of Executive Team. Leader of Crisis Management & Risk Management Teams. Consults with business units in the U.S. and India to analyze and determine computer hardware and software requirements. Collaborate with departments to discover and implement technology solutions. Implement ITIL and ITSM best practices in the US & India. Manage a team of U.S. software developers and India software developers. Meet regularly with software developers to ensure software development projects are within budget and on track. Provide guidance to software developers and collaborate with business units to develop solutions that support business goals. Provide regular, formalized progress updates on IT projects to business units. Negotiate service and support contracts to obtain cost savings and improved services. Creates IT Strategy that supports the organizational goals in US and India. Assist departments with developing their strategic plans. Recommends and develops plans for systems development and operations, hardware and software solutions, budgets, and staffing levels. Ensures compliance with governmental regulations in the US and India. Initiates and manages corporate-wide projects such as Crisis Management, Risk Mitigation, SalesForce NGOC implementation, risk mitigation, VoIP, Disaster Recovery Plan, etc. Develops and documents workflow processes and SOPs. Develops, implements, and monitors information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance. Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware. Manages computer operation scheduling, backup, storage, and retrieval functions. Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems. Responsible for departmental budget development and management.

Consult with business executives to analyze and determine computer technology needs. Setting department objectives, goals and deliverables to support the company’s vision and direction. Recommends and develops plans for systems development and operations, hardware and software purchases, budget, and staffing. Manages the development, implementation, installation, and operation of information and functional systems for the organization. Established and chairs monthly meetings with all company areas to define and develop business improvement solutions. Established and chairs company IT Steering Committee. Manages corporate-wide IT projects. IT Audits and Software Validations. Develops and documents workflow processes, SOPs, knowledge bases, and department standards. Develops, implements, and monitors management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance. Negotiates and contracts with consultants, technical personnel, and vendors for services and products. Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware. Manages computer operation scheduling, backup, storage, and retrieval functions. Manages server systems and network monitoring and notification systemReviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems. Develops, maintains, and tests disaster recovery plans. Responsible for departmental spending and budget performance. Participates in Annual Strategic planning and budgeting. Recruits and develops department personnel. Includes On-boarding, training, performance reviews and career planning. Maintains and supports over 25 Windows 2008 servers, Cisco UCS, Exchange 2010, over 275 company employees, over 400 devices (including cell phones), Windows XP Pro and Windows 7, Cisco backbone at all locations, and wireless networks.

Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions. Recommends and develops plans for systems and software development and operations, hardware and software purchases, budgeting, and staffing. Manages the development, implementation, installation, and operation of information and functional systems for the organization.Successfully manage transition of in house developed ERP solution to Infor’s Visual 365 ERP by meeting regularly with in house software developer and key stakeholders to ensure project is within budget and on track. Manages corporate-wide IT projects. IT Audits and Software Validations. Develops workflow processes, SOPs, knowledgebase, and department standards. Develops, implements, and monitors management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance. Negotiates and contracts with consultants, technical personnel, and vendors for services and products. Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware. Manages computer operation scheduling, backup, storage, and retrieval functions. Manages server systems and network monitoring and notification system. Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems. Develops, maintains, and tests disaster recovery plans. Responsible for departmental spending and budget performance. Participates in Annual Strategic planning/budgeting. Recruits and develops department personnel. Includes On-boarding, training, performance reviews and career planning. Manages a department of 6. Supports and manages the IT function and personnel at six company sites in three states and three countries.

Managed local and wide area, virtual private, and wireless networks along with all other company IT resources, including data network, Cisco ASA and firewall, Cisco VoIP telephone network, pagers, custom written applications, office programs, server replication, hardware, software and systems for accounting, payroll, data recovery/backup, business recovery, Internet and e-mail filtering/monitoring/archival, help desk. Participated with senior decision makers in executive-level planning. Prepared department budgets and approved billing. Directly supervised network operators/administrators, application/database/web developers, and IT/helpdesk/tech support staff. Interviewed, hired, scheduled, trained, delegated assignments to, and evaluated employees. Addressed complaints and resolved conflicts. Managed relationships with hardware, software, and support vendors. Administered hardware, software, communications, and maintenance contracts

Scheduled and supervised second shift systems and control personnel at Mack 3.7 and 4.7 plants.Administered and supported Novell Netware 5.1, RS6000, UNIX, Windows 2000, and Windows NT 4.0 networks.Supported and maintained e-mail, communication, fax, paging, database, storage management, and print servers. Developed hardware, IP, system access, and crank line issue programs using Microsoft Access. Performed PLC programming and file processing

Designed, configured, implemented, and supported Novell Netware 2.x/3.x/4.x/5.x and Windows NT 3.5/4.0/2000 networks.Installed and supported Exchange, communication, fax, CD-ROM, web, DHCP, database, storage management, and print servers.Analyzed customers’ computer hardware and software needs and developed proposals.Installed and supported Sharp digital imagers and Fiery network controllers.Created application programs using Dataflex 2.3b/3.1, Alpha 4, and Microsoft Access

Managed department and computerization of the county Equalization, Treasurer, and Register of Deeds offices. Assisted with the design of equalization, tax collection, and tax bill programs. Installed and configured 2 Novell Netware 3.11 servers. Responsible for Novell Server administration, upgrades, and maintenance. Upgraded servers to Novell 5.0. Other responsibilities included; user support, desktop support, printer support, monthly department reports to board, training of users in house and within the township governments, switch configurations, setup of new computers and printers.

Processing of batch jobs, report bursting and de-collating, training users, desktop support, printer support