Cameron Clark Email & Phone Number

Columbus, Ohio, United States

Selected to join the newly formed Small Dollar Lending team as an experienced Credit Analyst gaining exposure to the operational challenges faced in new product development. Understand a new customer base with unique needs seeking distinct financial solutions in order to provide substantive support in product development to maximize reach.➥ Collaborate with members of the engineering team, demonstrating loan processing procedure and software fundamentals to strengthen operational understanding amongst technical focused team members and fortify new product assets.➥ Effectively manage growing application volume during ongoing ramp up of product launch in conjunction with other members of the Credit Analyst team to maximize the level of service provided to customers while improving the efficiency of operations processes.

Columbus, Ohio, United States

Facilitate hands on training of Upstart’s internal loan application processing software and Upstart policy and procedures for new hires into the Credit Analyst position and Credit Analyst support roles. Responsible for developing and delivering a tailored program to expedite the ramp-up of externally hired managers into operations management roles. Post-training qualitative feedbackprovided by new hires is overwhelmingly positive, with a 100% quantitative feedback score across all new hire classes.➥ Closely monitor progress of new hires and adapt dynamic learning plan as needed, ensuring preparedness amongst all new Credit Analysts before going live in their role to limit procedural errors and lending regulatory violations as well as fostering an attitude of responsibility for customer satisfaction.➥ Coordinate Onboarding team new hire acclimation program, pairing new hires with experienced members of the team to guide them in a work from home environment with limited colleague interaction as they become accustomed to team and organizational norms. Scaled the initiative from 15 volunteers to over 50 and paired over 150 new hires in 6 months.

Columbus, Ohio, United States

Manage credit application review processes to balance quality assurance and process efficiency in a fast paced work flow and provide personal loan applicants with timely answers regarding their inquiries. Maintain four week average productivity levels of 168% with review quality levels of 95% as defined by Upstart’s internal review team. Serve as a guide to new hires during a period of increased hire volume to assist in the new work environment acclimation process.➥ Meticulously review applicant provided documentation, to determine the validity of information provided by applicants and detect fraudulent or unnecessary documents in order to resolve discrepancies, mitigate lending risk, and determine the most accurate rates as defined by Upstart’s underwriting model.➥ Practice customer advocacy and strive to improve the customer experience, providing answers and framing scenarios to external stakeholders that are less knowledgeable of the product, while proven to have the skills necessary to communicate and collaborate effectively with internal stakeholders.

Columbus, Ohio, United States

Real world course experience as part of the Specialized Master of Finance program curriculum at the Fisher College of Business atThe Ohio State University. Worked in a team of diverse SMF students to employ project management techniques and best practices to analyze sources of NiSource’s risk exposure in order to build a safety scorecard using leading indicators.➥ Did an investigation into the safety standards of the natural gas industry, in addition to collaboration with a team at NiSource to gain an understanding of the safety concerns in the industry and negate risk with a forward looking approach rather than identifying and reacting to shortfalls.➥ Overcame adversity in the macro environment brought on by COVID-19, to redefine the scope of the project, develop an action plan, conduct research, and present future recommendations to stakeholders throughout the organization, including senior executives.

Indianapolis, Indiana Area

Traveled to various chapters of Phi Sigma Kappa around the Northeast to work hands-on with undergraduate members of the fraternity primarily to develop outstanding leadership qualities, establish healthy risk management practices, and develop effective recruitment strategies within undergraduate chapters.➥Created meaningful connections with university staff and undergraduate members, ensuring the resolution of existing difficulties within the chapter and providing the tools for undergraduates to solve future predicaments independently.

Cincinnati Area, Ky

Charged with reengineering every aspect of this small business' marketing plan including developing Google AdWords campaigns, revamping social media accounts, and creating a go-forward strategy to reposition and rebrand the business within the community.➥ Leveraged business' reputation within the local college community, combined with its commitment to locally sourced, fresh, and organic menu items, to reposition the brand as both a college bar destination and a quality-driven Indian restaurant.

Cincinnati Area, Ky

Played an instrumental role in generating the support necessary to launch a new chapter of Phi Sigma Kappa on the University of Cincinnati campus. Joined forces with peers to employ and enforce rules of conduct, acting promptly and professionally to mitigate risks and protect chapter reputation. Defined philanthropic priorities and managed campaigns to generate fiscal and event support.➥ Developed branding guidelines for all digital and print channels, created website and social platforms, and managed all internally and externally facing communications to support brand messaging and chapter reputation.➥ Increased membership to 70+ active brothers, securing the support of the national fraternal organization in building a scalable infrastructure. Crafted communications showcasing news and highlights for peers, parents, and other campus organizations.

Columbus, Ohio

Grew social presence and online customer interactions through the development and posting of targeted content on Facebook, Twitter, and Instagram. Designed and launched new web pages, promoting course and class offerings to potential customers, and ensuring adherence to brand guidelines through all design and messaging. Created a promotional video for web and social channels.➥ Recommended and acted on opportunities to expand studio's digital footprint, securing owner's buy-in for change by presenting the ROI for social channels as a means of fueling outreach, generating awareness, and driving conversion.

Specialized Master, Finance

Bachelor Of Business Administration (Bba), Marketing & Business Economics, Cumulative Gpa: 3.623 (Economics: 3.722/Marketing: 3.611)

Activities and Societies: Cincinnatus Century Scholar; Dean's List (7x)