Dynamic Senior Product Manager at ClockShark specializing in steering Product Led Growth initiatives. Expertise in implementing effective product evaluation processes, conducting market research, and collaborating with cross-functional teams. Adept at leveraging key tools such as Azure DevOps, Mixpanel, Confluence, Hotjar, Figma, and Airtable to inform and drive successful product strategies.- Implemented a product evaluation processes to measure the success of newly launched features.- Conduct market research and gather customer feedback to inform strategic product planning and roadmap development for product led growth initiatives.- Collaborate with cross-functional teams including Engineering, Marketing, Sales, Support, and Customer Success to align product strategies with organizational goals.Key Tools Utilized:- Azure DevOps: Efficiently managed product development pipelines and collaborated seamlessly with the engineering team, ensuring timely and high-quality deliverables.- Mixpanel: Implemented advanced analytics to monitor user behavior, enabling real-time insights into feature adoption and user engagement.- Confluence: Facilitated collaborative documentation and knowledge sharing, enhancing team efficiency and project transparency.- Hotjar: Utilized heatmaps and user session recordings to gain deeper insights into user interactions, optimizing the user experience.- Figma: Collaborated with design teams to create intuitive and visually appealing user interfaces, ensuring a seamless user experience.

Drove revenue growth by establishing a dedicated engineering team for creating custom software features tailored to the unique needs of higher education institutions.- Conceptualized and established the Director of Custom Development role, leading a team focused on creating custom software features for higher education clients.- Achieved an 80% margin on custom development projects, contributing $2m to overall revenue growth.- Developed and implemented the entire custom development process, utilizing Kanban principles for both project management and engineering.-Established a custom development pipeline, working directly with customers to gauge interest, determine project scope, and provide accurate pricing.-Managed contract flow, collaborating closely with legal and sales teams to ensure smooth and timely agreement execution.- Worked directly with the engineering team to manage the backlog and prioritize custom development projects.- Responsible for team budgeting, achieving financial goals while delivering high-quality custom development solutions.

Standardized project delivery approaches, implemented Lean Project Management strategies, and aligned team goals with company objectives. Expertise in revenue forecasting, budget management, strategic planning, program management and driving service delivery excellence.- Led Project Management, Data Engineering, and Training teams across entire platform.- Standardized project delivery approaches across teams, implementing Lean Project Management strategies to reduce implementation time and maximize value for clients. Taking the average delivery time from 1 year down to 3 months.- Owned revenue forecasting, team budget management, and comprehensive team training initiatives.- Aligned team KPIs with company objectives, ensuring a unified approach to organizational success.- Managed a diverse program portfolio, representing the organization at the PMO level and providing strategic insights

Successfully managed a diverse customer portfolio of 250 institutions, reducing churn, driving improvements in delivery, support responsiveness, and resolution times.- Led three dynamic teams: Project Management, Customer Success, and Customer Support for higher education SaaS product.- Redesigned the overall customer success journey which led to a 10% decrease in churn.- Achieved a 20% decrease in support response and resolution times through process improvements and team efficiency.- Effectively managed team budgets, ensuring resource allocation aligned with strategic objectives.

Specialized focus on SaaS deployments tailored for higher education institutions. Proven track record of redesigning implementation processes to align with project management best practices, enhancing efficiency, and ensuring successful delivery. Successful in managing both medium to large scale complex projects.- Owned end-to-end project management for SaaS deployments in the higher education sector, managing a portfolio of 20-30 concurrent projects.- Redesigned the implementation process, incorporating project management best practices, resulting in improved efficiency and on-time project delivery.- Collaborated with cross-functional teams to integrate solutions into clients' daily operations, leading to a significant decrease in churn.- Ensured client satisfaction through effective communication, risk management, and post-implementation support.

Managed a project portfolio of 15+ software implementation projects for governments and municipalities with varying scope, budgets, and timelines. Success in managing large complex projects.- Managed $1.3m in custom software and hardware implementation projects. - Responsible for creating and maintaining all project documents and project teams. - Effectively applied use of implementation methodology to enforce project standards and minimize level of risk. - Tracked and reported project revenue to executive management on a weekly basis. - Ensured the project budget, timeline, scope, and deliverables were in accordance with contract terms and conditions.