Jess Clarke Email & Phone Number

Melbourne, VIC, AU

• Effectively manage the end-to-end recruitment process
• Provide thorough onboarding and training for new team members, ensuring smooth integration to their roles
• Expertly facilitate engaging employment-related workshops and events, ensuring impactful and interactive participant experiences
• Review and provide feedback on resumes, cover letter/s and responses to key selection criteria
• Execute various ad-hoc projects, including creating and refining resources, developing compelling promotional material, and conducting class visits to effectively promote the service
• Participate and represent the Careers Hub at events, including Graduation Ceremonies, Employer Information Sessions and other career related activities

• Participate in regular meetings to discuss and shape MIND’s youth mental health strategy
• Fostering personal and professional growth through practices such as co-design and advocacy
• Empowering team members through raising awareness about factors influencing mental health challenges
• Identified service gaps and common issues seen in youth mental health

• Played an integral role in fostering innovative ideas, actively participating in organisational discussions
• Conducted trials for implementing mixed reality into the customer journey, monitoring feedback to optimize user experience and refine the product offering
• Developed a commercialisation framework and chatbot prototype to help employees better understand and navigate this process
• Researched and identified potential government grants and funding opportunities to support the establishment of a seed fund

Collingwood, Victoria, Australia

• Facilitated preventative mental health workshops targeting adolescents from grades 5-12, as well as diverse institutional bodies
• Collaborated adeptly within team environments to proficiently execute workshop deliveries

Sunshine, Victoria, Australia

• Provided flexible one-on-one support, (e.g., supported the development of daily living skills and community connection, identified and prioritised aspirations and goals and reviewed recovery plans)
• Supported the design, development, facilitation and evaluation of interventions and groups
• Offered secondary consultation to team members as a peer resource

Sunbury, Victoria, Australia

• Drove optical wear sales through expert product knowledge and exceptional on-floor customer interactions
• Dispensed and made spectacle recommendations for single vision, high index and multifocal clients
• Organised and facilitated administrative duties including booking and managing client appointments
• Conducted clinical pre-tests and screeners for optical and audiology clientele

Essendon Fields, Victoria, Australia

• Delivered outstanding customer service to clients of Services Australia via telephone communication
• De-escalated emotionally distressed customers by demonstrating active listening skills and effective problem-solving
• Liaised with translators and language services to assist customers from various backgrounds

• Drove sales through expert product knowledge and exceptional on-floor customer interactions
• Elevated store aesthetics and organisation by skilfully packaging and arranging stock and products
• Revamped shelving and merchandise layout to optimise efficiency and customer engagement
• Proficiently utilised registers, POS, and SAP systems to ensure smooth and accurate transactions

Bachelor Of Business- Bbns, Management & Innovation/ Marketing

•Served as a business consultant for small to medium-sized enterprises, delivering comprehensive business and marketing reports tailored.

Bachelor Of Business- Bbns, Management, Summer Exchange Program

•Summer exchange program on intercultural management and leadership

Certificate Iv In Mental Health And Peer Work, Mental And Social Health Services And Allied Professions