Operations Manager
CurrentE&P IT Solutions is a specialised IT services provider in Subiaco, supplying information technology and communications, support and solutions for businesses requiring high performance desktops, workstations or compute resources. Focus industries are Petroleum Exploration, Mining, Architecture and Engineering. Scale of customers includes small consultancies, businesses requiring support across multiple offices in Australia and Perth based offices of international oil companies.Major… Show more E&P IT Solutions is a specialised IT services provider in Subiaco, supplying information technology and communications, support and solutions for businesses requiring high performance desktops, workstations or compute resources. Focus industries are Petroleum Exploration, Mining, Architecture and Engineering. Scale of customers includes small consultancies, businesses requiring support across multiple offices in Australia and Perth based offices of international oil companies.Major Responsibilities:• managing existing operations and implementing new operations processes within the organisation • managing project delivery and stakeholder engagement; sharing responsibility for project success • the day-to-day management of processes, including performance management, plan monitoring and evolution, metrics development, and management• escalating technical issues• leading the projects and service delivery teams• recommending and implementing infrastructure improvements, internally and externally • developing, implementing, and ensuring compliance with operational policies and procedures• maintaining computer operations, network, and telephone capabilities by utilizing a combination of internal resources as well as external vendors.Significant Achievements:• Provision of expert advice to directors, staff and customers, who rely heavily on my insight and experience when making strategic and operational decisions • Providing input to business development and marketing initiatives• Ensuring technical skill transfer from specialists to support staff• Development of business and service desk metrics• Preparing monthly payroll data• Development and implementation of HR policies and procedures • Development and extension of monitoring and automation solutions • Consolidating Linux sysadmin skills. Show less