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Jade C. Email & Phone Number

Technical Support Advisor at Which?
Location: United Kingdom 2 work roles 1 school
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Current company
Which?
Role
Technical Support Advisor
Location
United Kingdom
Company size
789 employees

Who is Jade C.? Overview

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Quick answer

Jade C. is listed as Technical Support Advisor at Which?, a with 789 employees, based in United Kingdom. AeroLeads shows a matched LinkedIn profile for Jade C..

Jade C. previously worked as Customer Assistant at Tesco Mobile. Jade C. holds Bachelor Of Science - Bs, Psychology from Cardiff University / Prifysgol Caerdydd.

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Which?

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Profile bio

About Jade C.

Enthusiastic technical support advisor with a passion for Tech and helping others. Demonstrated ability to diagnose and troubleshoot technical problems efficiently and effectively. Specialising in remote support, I handle a broad range of software and hardware issues across various operating systems, leveraging tools like BeyondTrust and Zoho Assist alongside CRM platforms such as Zendesk and Salesforce.My role extends to enhancing the Tech procedures, contributing to Quality Assurance, and training colleagues, demonstrating a commitment to elevating our support standards and driving customer satisfaction.

Current workplace

Jade C.'s current company

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Which?
Which?
Technical Support Advisor
london, london, united kingdom
Website
which.co.uk
Employees
789
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2 roles

Jade C. work experience

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Technical Support Advisor

Current
Which?

• Providing advanced technical support for a wide range of devices and operating systems, including Windows, Mac, iOS, Android, and Linux. Troubleshooting software and hardware issues, extending support to printers, routers, and smart devices. • Leverage remote support tools such as BeyondTrust and Zoho Assist, experienced with CRM/ticketing systems including Zendesk and Salesforce. Adhering to any set SLAs and consistently exceeding KPIs.• Additional responsibilities include monthly Quality Assurance audits, updating the Tech Support procedures and scope documents, training, and supervising the team.

May 2021 - Present

Customer Assistant

Tesco Mobile

• Device setup, factory reset, data transfer and general troubleshooting for iOS and Android phones, tablets and smart watches.• Retain a high-level of knowledge of the products on sale to provide expert purchasing and technical advice.• Processing mobile phone contracts and cancellations/exchanges while remaining legally compliant and maintaining a high standard in all KPls including NPS, Acquisitions, overall sales volume, and Average Selling Price (ASP) targets.

Aug 2019 - May 2021
Team & coworkers

Colleagues at Which?

Other employees you can reach at which.co.uk. View company contacts for 789 employees →

DY David Young David Young Colleague at Which?Greater London, England, United Kingdom View → PC Paris Cocca Paris Cocca Colleague at Which?Greater Coventry Area, United Kingdom View → NR Neal Rimmer Neal Rimmer Colleague at Which?Leicester, England, United Kingdom View → VC Verity Cozon Verity Cozon Colleague at Which?Hitchin, England, United Kingdom View → HF Hannah Fox Hannah Fox Colleague at Which?London, England, United Kingdom View → NM Naomi Maister Naomi Maister Colleague at Which?United Kingdom View → NF Nicolas Frankcom Nicolas Frankcom Colleague at Which?Greater London, England, United Kingdom View → MK Michelle Keen Michelle Keen Colleague at Which?London, England, United Kingdom View → LG Lisa Gillard Lisa Gillard Colleague at Which?London, England, United Kingdom View → AP Adrian Porter Adrian Porter Colleague at Which?Greater Cambridge Area, United Kingdom View →
1 education record

Jade C. education

FAQ

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What company does Jade C. work for?

Jade C. works for Which?.

What is Jade C.'s role at Which??

Jade C. is listed as Technical Support Advisor at Which?.

Where is Jade C. based?

Jade C. is based in United Kingdom while working with Which?.

What companies has Jade C. worked for?

Jade C. has worked for Which? and Tesco Mobile.

Who are Jade C.'s colleagues at Which??

Jade C.'s colleagues at Which? include David Young, Paris Cocca, Neal Rimmer, Verity Cozon, and Hannah Fox.

How can I contact Jade C.?

You can use AeroLeads to view verified contact signals for Jade C. at Which?, including work email, phone, and LinkedIn data when available.

What schools did Jade C. attend?

Jade C. holds Bachelor Of Science - Bs, Psychology from Cardiff University / Prifysgol Caerdydd.

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