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Sandy C. Email & Phone Number

Accenture Technology at Accenture
Location: Summit, New Jersey, United States 8 work roles 2 schools
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Current company
Accenture
Role
Accenture Technology
Location
Summit, New Jersey, United States
Company size
10 employees

Who is Sandy C.? Overview

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Sandy C. is listed as Accenture Technology at Accenture, a company with 10 employees, based in Summit, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Sandy C..

Sandy C. previously worked as Global Financial Services, Accenture Google Cloud Business Group at Accenture and VP Customer Experience at Emblemhealth. Sandy C. holds Bachelor Of Arts - Ba, Psychology, Chemistry from Suny Oneonta.

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Email format at Accenture

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Accenture

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Profile bio

About Sandy C.

I am a senior executive management strategist with diverse global experience driving complex digital transformations throughout the project lifecycle. Known for marrying people and processes with the right applications to monetize data and achieve business results, I am a trusted advisor to C-suite and global teams. As a direct, open communicator, I build and lead high-performing teams while managing up, down, and across the enterprise. I leverage insights, analytics, and subject matter expertise to prioritize programs/projects and capitalize on market trends.

Current workplace

Sandy C.'s current company

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Accenture
Accenture
Accenture Technology
Dublin 2
Website
accenture.com
Employees
10
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8 roles · 19 years

Sandy C. work experience

A career timeline built from the work history available for this profile.

Global Financial Services, Accenture Google Cloud Business Group

Current
Accenture

Dublin 2, IE

Jan 2022 - Present

Vp Customer Experience

Emblemhealth

New York, NY, US

  • Drive Workforce Management, Customer Experience, Customer Loyalty, Telephony, and quality monitoring for Contact Center. Serve as Product Owner for Salesforce ecosystem. Supervises 4 direct reports with 40 people under.
  • Improved Contact Center SLA of 80:30 by 10% across multiple lines of business within 6 months.
  • Increased speed of the proficiency of new hires at Contact Center by 15% by revamping trainings.
  • Improved digital adoption of employees.
  • Created an integrated, holistic Quality Dashboard involving after-call survey, QM, speech analytics, and secret shopper, which set a new standard for Contact Center excellence.
  • Decreased technical debt in Salesforce ecosystem, reducing queues by 20%.
Aug 2020 - Mar 2021

Avp, Application Delivery

Emblemhealth

New York, NY, US

  • Managed final 18 months of complex Service Cloud implementation. Supervised 2 direct reports with 200 indirect including consultants and System Integrator partners. Reported to the CIO.
  • Turned around a failing program, delivered a project that had been 3 years behind schedule, and scaled to an additional 30% of users.
  • Repaired oppositional relationships with SI vendor that has become the model of success and aligned IT and business to accomplish the mission.
  • Stood up an inside sales organization from scratch within 12 weeks.
Apr 2019 - Aug 2020

Capability Director, Crm Ecosystem

Invesco Ltd.

Atlanta, Georgia, US

  • Built and supervised a 6-member team of Product Owners. Developed and oversaw vision, culture, and processes for CRM and Sales & Marketing Enablement through traditional and digital channels. Translated complex data.
  • Democratized and monetized data. Integrated strategic change management with technology by orchestrating marketing and sales campaigns and creating a new cross-sell model.
  • Served as a key contributor to the efficient integration of $300B AUM acquisition.
  • Selected for Global Steering Committee (1 of 5 core leaders out of 15); re-platformed global website.
  • Spoke at Salesforce’s highest-rated discussion panel, Dreamforce 2019, Women in AI and Analytics.
Oct 2017 - Apr 2019

Senior Manager

Accenture

Dublin 2, IE

  • Led strategy, planning, and implementation of lead-to-revenue lifecycle for large marketing/automation digital and technology transformations.
  • Recognized as a proven revenue generator, securing $4.8M in 2017.
  • Earned Business Operator Award, 2016 and Value Creator Award, 2016.
Dec 2016 - Oct 2017

Manager

Accenture

Dublin 2, IE

  • Managed global, cross-functional consulting teams.
  • Earned People Developer Award, 2015; Global Financial Services Client Excellence Award, 2013; and Rock Star Award, 2014.
Feb 2014 - Dec 2016

Consultant

Accenture

Dublin 2, IE

  • Steered Workforce Management for Claims Strategic Initiative for a $64B US insurance company; a component of largest Salesforce licensing agreement in North America.
  • Earned Global Financial Services Client Excellence Award, 2013.
Aug 2012 - Feb 2014

Consultant / Instructor

The Y (Ymca)

Chicago, IL, US

2007 - Jul 2017
Team & coworkers

Colleagues at Accenture

Other employees you can reach at accenture.com. View company contacts for 10 employees →

HS Hritam Shukla Hritam Shukla Colleague at AccentureIndore, Madhya Pradesh, India, India View → ZR Zeshan Rizvi Zeshan Rizvi Colleague at AccentureGreater Houston, United States View → RS Renu Singh Renu Singh Colleague at AccenturePune, Maharashtra, India, India View → JF Joseph Fernandes Joseph Fernandes Colleague at AccentureMumbai, Maharashtra, India, India View → JL Jeff Lu Jeff Lu Colleague at AccentureSan Francisco, California, United States, United States View → DB Dianne Basuel Dianne Basuel Colleague at AccentureMetro Manila, National Capital Region, Philippines, Philippines View → ML Merlyn L Baby Merlyn L Baby Colleague at AccentureBengaluru, Karnataka, India, India View → AU Anita Upton Anita Upton Colleague at AccentureLas Vegas, Nevada, United States, United States View → PS Padmamalini Santhosh Padmamalini Santhosh Colleague at AccentureChennai, Tamil Nadu, India, India View → BS Bhuvanesh Selvapandian Bhuvanesh Selvapandian Colleague at AccentureTamil Nadu, India, India View →
2 education records

Sandy C. education

Bachelor Of Arts - Ba, Psychology, Chemistry

Suny Oneonta

Master Of Arts - Ma, Psychology

Washington College
FAQ

Frequently asked questions about Sandy C.

Quick answers generated from the profile data available on this page.

What company does Sandy C. work for?

Sandy C. works for Accenture.

What is Sandy C.'s role at Accenture?

Sandy C. is listed as Accenture Technology at Accenture.

Where is Sandy C. based?

Sandy C. is based in Summit, New Jersey, United States while working with Accenture.

What companies has Sandy C. worked for?

Sandy C. has worked for Accenture, Emblemhealth, Invesco Ltd., and The Y (Ymca).

Who are Sandy C.'s colleagues at Accenture?

Sandy C.'s colleagues at Accenture include Hritam Shukla, Zeshan Rizvi, Renu Singh, Joseph Fernandes, and Jeff Lu.

How can I contact Sandy C.?

You can use AeroLeads to view verified contact signals for Sandy C. at Accenture, including work email, phone, and LinkedIn data when available.

What schools did Sandy C. attend?

Sandy C. holds Bachelor Of Arts - Ba, Psychology, Chemistry from Suny Oneonta.

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