Home remodeling

Manage a staff of 77 in an 70-unit AL including 17-memory care (MC) apartments

Managed 54-team members in a 188-unit IL community with an annual budget 11-million.

• Successfully led committed team members at this premier senior living community.• Managed the conceptualization, planning and coordination of marketing strategies.• Ensured proper financial management and regulatory compliance:o Guided a budget of $6 million.o Kept expenses 7% ($83,000) under budget for Fiscal Year 2008.o Minimal tags on Maryland State Survey. • Managed eight department heads to ensure the highest level of resident care.• Hired, trained, supervised, and empowered 85-team members.• Facilitated team member recognition, and communication by designing and implementing a daily appreciation program.• Supervised resident well-being, family services, and quality assurance.

• Managed budgets, salaries, performance reviews, building operations and long-term planning for 15-team members in three buildings.• Increased ancillary revenues through solicitation and response to requests for proposals.• Reduced turnovers by staff sensitivity training, and facilitating a positive, neighborly environment. • Developed and implemented an automated work order system that reduced labor costs by 10%.• Increased gross rental revenues by remodeling 284-apartments and common areas.• Managed marketing operations and no-cost advertising program.Resident Manager and Marketing Director (1998 – 2002)• Created and implemented marketing plans resulted in occupancy increasing from 95% to 99%• Managed advertising for 3-multifamily facilities with a total of 284 units.• Developed and implemented low cost e-marketing.• Managed front office and coordinated facility maintenance in two locations.

• Implemented sales and marketing programs for 3-retirement communities.• Resided in new-communities with low occupancy too develop targeted marketing campaigns. • Initialized and customized the ACT relationship database for use by company personnel.• Designed sales prospects database and trained sales team on its use.

Oversaw all educational programs on current senior marketing and operation trends.