Clark Finnical Email & Phone Number

► Delivered, new, never-before-created, Unworked Denials report requested by SSC CEO within one business day of his request.► Created first Pass-through Profitability Report which had never been done before.► Figured out how to quickly identify who is using a shared file without the assistance of IT enabling us to more quickly complete work assignments. ► Developed several dashboards enabling departments to quickly and easily understand the work before them and distribute the work within their departments.► Created new reporting enabling department to quickly and easily reduce their outstanding AR.► Developed reporting significantly enhancing several departments' productivity.

Original two month contract assignment was extended twice. Every two month's I took on a new project.• Performed extensive data mining and analysis to identify current trends. • Created 100+ pages of job aids• Quickly learned Judicial software.• Researched anomalies in data to support executive decision-making.• Created presentations to communicate findings.• Developed policy proposal for implementing state mandate.

> Optimism makes you smarter. Researchers have shown that positive emotions actually fuel creativity and enhance your reasoning skills, creating more successful results. Dr. Dana Lightman in Leader Values http://www.leader-values.com/article.php?aid=456

> Reduced time to perform Operations Manager role by 66%; after analysis showed tasks could be batched and performed at the end of the month. Asked Director if I could take on the responsibilities of laid off employees.> Increased open rates 100% after analysis of Business 2 Business mailer process and researching best practices.> Budget analysis resulted in $279,000 increase in the expense budget; negotiated lower vendor costs; stopped unauthorized projects, discovered errors in budget I inherited; moved unused personnel funds to expense budget where the funds were needed.> Maximized impact of Marketing department through on-going analysis of current and planned spending. Ensured Marketing associates used 99-100% of their budget every quarter.> Project managed implementation of Client Choice Award, resulting in 600 employees receiving customer nominations for exemplary service ensuring its future success.

BEFORE: Offer Creation process flawed.AFTER: Analysis revealed misconfigured offers; worked with other departments to correct errors. Recognized $7.2M. Implemented process to prevent future errors.BEFORE: Offer Discontinuance Approval process broken.AFTER: Analysis revealed manager discontinued active offers generating $5.4M annually. Created reporting enabling product managers to see financial impact of their decisions.BEFORE: Analysis identified 5000 under-billed Maintenance customers. Existing processes flawed.AFTER: Worked with others through an analysis of the problem resulting in developing systematic solutions. $2M generated as 5000 customers' billing corrected; Billing failure rate cut by 50%; Two internal audit items and corresponding IT projects successfully driven to closure.BEFORE: Ending Services Support on legacy products very time consuming.AFTER: Analysis of the process and teaming with another SME resulting in a time-based project management tool enabling managers to know what to do, when to do it and who to work with.BEFORE: Expertise to generate business critical data limited to small number of Associates.AFTER: As a Business Analyst, I created 500+ pages of job aids enabling others to retrieve business critical data. Documentation analysis ensured that even novices could quickly get up to speed.

> Supported Director in Kaizen through ongoing research and analysis; he said, ”Your help was invaluable to this team in terms of the questions you helped answer and the policy documents you helped develop and shared.”> Received Ovation Award for my role in the Six Sigma project which resulted in improvements in the SKU implementation process. > Supported Senior Manager in the Customer for Life Six Sigma project which made the first significant steps to document the ending services support process.

> > Development / delivery of training for Indian Offer Management Team. Delivered materials a week ahead of schedule.> > Cross-departmental team responsible for resolving under-billing of 5000 customers.> > Three audit-driven corporate IT initiatives from an analysis and writing of the business requirements to User Acceptance Testing and implementation.

> Created quarterly Global Maintenance Operations Review for executive consumption; Analysis identified key revenue, margin and business performance metrics that will be of interest to Leadership.> Product managers could not tell if their portfolio's were successful; analysis of a Finance-sanctioned report determined that it could be used to produce monthly portfolio revenue reporting. > Provided business-critical data as needed to support management decision-making; on-going analysis enabled me to act as a consultant to Leadership who could explain the "so what" of the business-critical data.

BEFORE: We were losing a large number of deals and did not know why.AFTER: Analysis of Special Bids tool identified erroneous cost data. Created Special Bids tool with accurate cost data sanctioned by Finance. Trained Special Bid Associates to use tool. Increased sales and profits resulted.BEFORE: SAP introduced with no training for product managers.AFTER: While performing the Pricing Analyst role, I learned how to retrieve business critical data needed by product managers from SAP; created training document which became the basis for a two day class.BEFORE: Multiple managers made conflicting decisions on the same product.AFTER: As the Pricing Analyst, I chaired weekly meeting with all product managers so that plans could be discussed and coordinated. Confusion and rework were eliminated.

> Created unit, revenue, market share plan, interlocked with sales, reported actuals vs. plan.> Improved factory forecast accuracy 29% through an analysis of all of the factors impacting unit sales.

> As an analyst I provided Financial and Business Planning support to US sales channel.> Devised program enabling Sales Managers to customize budgets based on unique needs.

> As an analyst I developed profitable, competitive pricing in response to special pricing requests. Reviewed proposed pricing with all levels of Sales, Product Management and Finance.> Enabled Product and Channel Managers to sell their Data Networking products through three ordering systems by conducting training sessions.

Mba

Ba

Green Belt

Education record

Education record

Education record

Education record