Clark Gould Email & Phone Number

Manhattan Beach, CA, US

Clearwater, Florida, US

Clearwater, FL, US

• Manage 300+ small business accounts providing strategic consulting, training, and product recommendations to encourage client retention and ensure client success
• Monitor client business pipeline and contribute to company profitability goals by onboarding new clients monthly
• Build comprehensive security awareness strategies with employee training, simulated phishing attempts, and company assessments to improve employee awareness and protect organization from security breaches
• Provide technical support, enable best practices, and implement email server firewall rules to ensuresmooth email communication during testing
• Serve as client success subject matter expert, test new product initiatives, and provide user feedback
• Develop 50+ tactical security awareness email and SMS campaigns per month including setup, QA, anddeployment, monitor campaign performance, and make optimizations to improve employee failure rate

Clearwater, Florida, US

• Onboarded and trained 100+ boutique hotels on proprietary cloud-based hotel management software virtually and on-site in 12 major cities in U.S. and Canada
• Installed on-site hardware and software, troubleshot issues, and trained client staff on best practices
• Selected to become company subject matter expert on new hotel software acquisition and ensure a smooth transition into the existing portfolio
• Built a comprehensive training program for 15+ cross-functional employees in response to rapid team growth
• Managed 600+ client relationships, demoed products, and proposed creative software solutions

Clearwater, Florida, US

• Analyzed and troubleshot escalated Level 2 software issues, identified root causes, and developed solutions
• Trained and educated clients on company products and provided technical support by monitoring and resolving software tickets

Bethesda, Maryland, US

• Managed day-to-day operations for a 260-room full-service property, reviewed guest surveys, and implemented guidelines to improve survey results.
• Interviewed, hired, and trained front desk staff, and created weekly schedules for 15 staff members.
• Optimized tracking, cataloging, and ordering of front desk and gift shop supplies, which yielded a 15% increase in gift shop sales’ profits.

Bethesda, Maryland, US

• Streamlined reservations’ documentation to improve check-in accuracy and speed
• Input 75 reservations daily and managed billing and settlements for groups and corporate partners
• Collaborated with AAA to develop a simplified billing solution to retain AAA customer business
• Implemented new system to encourage customer loyalty and exceeded month-to-month goals by upwards of 10%, earning the StarGuest Champion title through the corporate rewards program

Bethesda, Maryland, US

• Daily management of all guest requests, including room blocking, to ensure special guest requests are met.

Bethesda, Maryland, US

• Audited hotel and restaurant accounts to meet corporate financial data collection requirements
• Monitored daily data for evaluation of profitability and opportunities for increased revenue collection

Lakeland, Florida, US

• Trained employees on company procedures to provide consistent Customer Service
• Responsible for Cashier bank to ensure daily balanced accounting.

Lakeland, Florida, US

• Organized and bag groceries, providing exceptional customer service, including store to car delivery.
• Cleaned and maintained the store to promote a pleasant and receptive environment for guests.

• Directed and supervised front desk staff, bellmen, and interns on daily hotel operations requirements and ensured quality guest accommodation experience
• Trained staff members on policies and procedures, and maintained all aspects of hotel operations
• Hosted daily cocktail reception including inventory management, setup, and bartending for guest experience

• Intern rotation including: housekeeping, front desk, and food and beverage to develop well-rounded knowledge of the hotel hospitality business.
• Supplies stocking, room maintenance, food and beverage preparation, organizing reservations, and escorting guests to provide customer satisfaction and loyalty