Following a successful sale of Phlexglobal to Pharmalex I took over accountability to lead the Phlexglobal business division which continued to trade as a separate legal entity. £40m revenue, £14m EBITDA, 550 employees in 5 countries.

Accountable for all operational delivery and client facing activities. Managing a virtual Global team to deliver promises to clients in an effective and cost efficient way to meet shareholder financial objectives. Brought together all aspects of customer facing work, forming a customer success function, client onboarding capabilities and for the last 12 months taking on all Business development activities.

Provider of Interim/Consultancy services to the Financial Services industry covering:- Operations OutsourcingPerformance Improvement/Process Re-engineering Strategy & Change DeliveryNov 13 - April 14 - Interim Head of Business Transformation Irwin MitchellMar 13 - Oct 13 - Interim Director Business Development - Gracechurch ConsultingDec 12 - Feb 13 : Interim BI Strategy Consultant - Callcredit GroupJun 2012 - Nov 12 : Interim Business Consultant - Irwin Mitchell

Reporting to the Head of Claims Operations (COO) responsible for delivery of service from the claims supply chain & developing our internal service propositions• Managing £200m of claims spend and £1.5bn of indemnity reserves with 3rd party experts across all product lines with a global remit• Claims lead for the implementation of Solvency II requirements for Third Parties• Lead the customer focus change agenda for London markets

Reporting to the Director of Retail Operations I have responsibility for a significant portfolio of work including• 250 seat call centre and back office operation in Trivandrum (India) • The Operational implementation of corporate partner propositions across all products• The Operations strategic plan and transformation programme• Budget controller for the Operations Division• Operations capacity planning, load balancing and BCP• The operations Risk and Change Planning functions• Recruitment, Training, Quality Monitoring and Complaints functions• Retail Division Management Information Function• Member of all Retail Trading Boards

London and European is the UK’s leader provider of Title Insurance and Conveyancing solutions to the mortgage industry. Reporting to the CEO, having full Profit and Loss responsibility for the Client Management division. This included: • Client relationship manager of over 30 well known mortgage providers throughout the UK. Influencing mainly at Managing Director levels to ensure full utilisation of our services and to increase penetration of products. • Cross sales of other products within the firm successfully growing existing account income • Managing a team of field based Account Managers to ensure delivery of services• Oversaw growth of income within client base of 43% within 12 months of joining delivering a business unit profit in excess of £2.5m.