Clark Hull Email & Phone Number

Irvine, Ca

Network monitoring and comprehensive remediation.

Southern California

Product software support for Argos and MAPS including more than 800 higher education institutions worldwide.GLOBAL EVISIONS INC., Irvine, CA 2013 - PresentSOFTWARE SUPPORT ANALYST: Technical Support- Provide technical product support for Evisions Argos, Argos Web Viewer, and MAPS Configuration Tool software to over 800 Higher Education Institutions worldwide. - Responsible for customizing software to client specifications and assisting IT staff from one or more client institutions with the implementation of products on remote systems. - Routinely provide assistance for multiple clients with the development and modification of Argos Banded, Extract, and CSV reports.- Troubleshoot and create ADO connections, users, permissions, and all aspects of the MAP server software and associated products and applications.- Solid understanding of MAPS Scheduling, Data Dictionary, Email set up, and API calls.- Constantly contribute to the company online Knowledge Base which includes product tutorials and convenient work arounds.- Currently modifying the Argos Report Writer Live Online Training outline and script that will be provided for client training.

Huntington Beach, Ca

• Directly accountable for logistical dispatch of over 30,000 calls annually via radio and telecom. • Call prioritization and time management are directly reflected in company profit margin and our company’sranking within partner corporations and businesses.• Support law enforcement requests for service, contractually meeting Service Level Agreements (20 minutes or less).• Routinely exceed Service Level Agreements as a top contract station for the Automobile Club of Southern California and as a result being awarded Gold and Silver Service medals for the past 7 of 10 years.• Manage 12 tow operators and 2 battery service operators daily to ensure optimal use of company resources that increase revenue and provide profit margins exceeding expectations.

La Palma, Ca

Commercial Sales 2006 - 2008• Accountable for price changes in Amoco Light Oils Pricing System (ALPS/SAP). Worked with unbrandedsales managers to implement 6pm, intraday, and midnight commercial diesel and gasoline pricing.• Executed invoicing, pricing, price letters, allocations issues and payment process. Resolved customer set up requirements for West Coast Fuel Operations.• Interfaced with multiple groups within the United States Fuel Operations, Account Service Representative Team, Customer Master Team, Integrated Supply and Trading, Order Fulfillment, and Pricing Portal Development Team to understand system or product changes and ensure pricing excellence.• Provided effective and prompt customer service attitude, internal and external to British Petroleum.• Ensured communication to internal and external British Petroleum customers of product outages by utilizing portal and proprietary messaging systems.• Integrated understanding of how BP systems interface and how systems affect pricing, as well as operations of ALPS, Manugistics, and Allocations proprietary software.

La Palma, Ca

Retail Asset Management System (SAP) 2003 - 2006• Ensured integrity of asset database record structure and maintenance of equipment master records for RetailAsset Management System (SAP).• Created and maintained Process Documentation and provided Retail Asset Management training as needed. Provided training and documentation for accessing drawing documentation (Documentum) through links in the Retail Asset Management System.• Interacted with IT to expedite user or software resolution. • Created reports as needed (exception, project-related, etc).• Added, moved, or removed database users as needed as well as moved and reorganized database files.• Monitored database usage ensured database integrity through consistent quality usage and recommended changes to usage and process as necessary.• Coordinated periodic site surveys to validate Retail Asset Management data and to correct discrepancies found between the physical asset and the database.• Maintained database integrity and validity, periodically meeting with other RAMS process owners to resolve issues for processes crossing organizations. Identified improvement opportunities, established action plans and was active and accountable for implementing resulting newly evolved organizational processes and procedures.

La Palma, Ca

Technical Support Level 3 2000 - 2003• Performed technical phone support for over 1700 ARCO retail sites that use the Atlantic Richfield proprietaryaccounting and inventory software packages (PSAS, FAS).• Responsible for downloading files via pcAnywhere and Siren satellite communications. • Contributed to the Knowledge Management tool for training purposes. • Provided training for new team members.