Clark Kent Email & Phone Number

Redwood City, California, United States

- Planned the curriculum and training sessions for internal employees, partner companies and customers.- Worked directly with partners and customers to establish the level of training needed, then directly provide said training.- Scripted, recorded and edited videos for online course library.- Hosted weekly virtual instructor-lead training sessions.- Created and graded quizzes and exams.- Responded to trainee questions via online forum.

Redwood City, California

- Lead the planning and implementation for the import of 50 million lines of spend data within the 90-day timeframe specified by the world’s largest fast food chain into Ivalua’s proprietary Spend Management module.- Met with clients, both current and prospective, to discuss business requirements and how best to meet them within the Ivalua platform. - Responsible for the design and planned rollout of each sprint with the development team to prioritize feature implementation and their ongoing refinement throughout the project life cycle.- Planned, mapped and implemented the migration of customer data from their current P2P system to Ivalua via Ivalua Buyer’s built in ETL processes.- Participated in the creation of an enhanced contract authoring module. Contract clauses, which previously had to be manually selected, would instead automatically populate the contract ed on header criteria. This new functionality made use of an existing module modified by code. This produced a cost-effective solution for the client that otherwise would have required a brand-new module.- Simultaneously lead multiple large-scale implementations.- Projects involved public sector and corporate clients which has included telecoms, fast food and manufacturing.- Configured each client’s UI to present an individualized, personal look.- Conducted on-site and online training and demos.

Newport Beach, California

- Personally requested by the Director of Global Procurement for the Four Seasons Hotels to lead the rollout of BirchStreet’s inventory module for locations across Europe, the Middle East and Southeast Asia.- Assessed customer business needs within the hotelier’s industry and developed implementation plans to meet those needs though BirchStreet’s e-Procurement system. This can include e-Procurement, Inventory Management and Point of Sale.- Configured the BirchStreet application to meet customer’s business requirements using both front-end utilities and SQL update statements.- Trained end users on the use of BirchStreet’s e-Procurement and inventory modules through online webinars.- Provided feedback to BirchStreet’s development team concerning software issues, project status, and functionality requirements.- Participated in product design and enhancement to BirchStreet’s inventory module.- Provided level 2 customer support through emails, over the phone, and online.- Participated in onsite product launch for new customers.- Drafted technical documentation.

Irvine, Ca

- Increased online sales by adding a product search database to the company’s retail website.- Developed new company backup and recovery protocols to reduce the chance of networkdata failure through system imaging, NAS configuration, and server RAID setup.- Provided technical support including, but not limited to: Network connectivity and desktopapplications support, hands on support and administration in the Windows Server 2011Small Business Server environment.

Bachelor Of Science (Bs), Game Software Development

Associate Of Arts (Aa), Computer Programming