Matt Clark Email & Phone Number

Midlands/Staffordshire

• Proficient in configuring and installing HPE, Dell and Cisco servers as well as diagnosing, troubleshooting and replacing hardware components to a system board level.
• Router and switch troubleshooting, replacement and configuration.
• Extensive remote and hands on experience with Server, Networking & Storage systems
• Experienced in server management software such as HPE iLO and Dell iDRAC.
• Proficient at problem-solving across diverse hardware environments.
• Cultivate strong relationships with clients & resellers, maintaining focus throughout the support lifecycle.

Lichfield

As a reporting analyst, tenacious gathering of data from multiple sources to produce accurate, meaningful reports for internal and external customers, meeting agreed SLA’s. Using Microsoft products such as Power BI, Automate, Excel, PowerPoint and Word.Provide reporting on a monthly/quarterly basis regarding the delivery of service to the client throughout.

Lichfield, England, United Kingdom

Initial point of escalation to customer issues, taking control of tickets within Service Now and driving tickets through to resolution.

Lichfield, England, United Kingdom

Management of the lifecycle of the service booking

Mckesson / HMV / Waterstones / TNS / GAP / Bradford City Council.

Overall responsibility for the growth and profitability of the services revenue for 5 accounts (HMV, Waterstones, GAP, Bradford City Council, McKesson) Estimated value £4.3Million.Tracking multiple supplier contracts, working with procurement teams to ensure cost and timely renewals were metTracking revenue and cost, presenting results monthly to.

Warwick

Supporting the business leader for customer engineer contract services for the whole of the UK. Managing everything from small server movements and upgrades to complex datacenter relocations

Warwick

Highly skilled mainframe engineer, supporting IBM clients through both off site problem determination and on-site break fix repair