Stephen C. Email & Phone Number

Austin, Tx, Us

Plaza, Kansas City, Mo

Identify opportunities for process and technical improvements to develop potential answers for business needs or problems through constant communication with all organizational roles and participating in strategy sessions. Collaborates with marketing, sales, operations, finance, product, IT, clients and partners to develop growth-oriented process and technology solutions. Focus on developing scalable and sustainable solutions and products/services. Directly support executive team to provide practical expertise and develop support mechanisms to achieve company goals. Increased the Salesforce user base from 2% to 93% to maximize productivity and efficiency.Expanded Salesforce Platform with cost avoidance of $75,000 in the first year.Achieved $1.3M increased collection revenue by developing a new AR collection process. Opened new revenue creating $160,000 in 6 months with homegrown content development. Increased marketing revenue $1.7M in 12 months by designing a marketing management tool.Improved processes that resulted in $500,000 labor effort cost reduction per year and top line revenue of $260,000 in the first 8 months.Reduced Software Solutions partner product line accounting activities from 9 days to 3 hours.Attained $1M labor cost reduction, $2M potential revenue/year creating engagement tool.Transitioned the company ITO (Leads, Sales and Marketing), Operations, and Support to Salesforce clouds (Marketing, Sales, Service, Force.com).Assisted the Executive Team in reaching goals and providing solutions while challenging the environment to keep moving forward.Educated the business and supported the IT department and empowered the small team to achieve big results.

Overland Park Ks

P&L Manager for complex SFDC instance supporting 47 unique P&Ls & 24000 users. Primary function to influence development & direct native abilities of Salesforce for “home-team” business needs. Led successful implementation of new CLARCOR SFDC Unlimited Edition instance leveraging existing GE P&W SFDC platform; zero business disruption, retained critical functionality & preserved data quality. Total GE business benefits approx. $6mil/yr.; achieved by eliminating excessive fields, simplification of tedious manual entry & streamlining processes which increased object data, enhanced customer engagement & improved opportunity forecasting accuracy.Collaborated with industry experts (Wisdom Edge) & GE P&W resources to analyze GE SFDC environment & negotiate requirements to support CLARCOR business post-transition. Eliminated multi-layered support model of 132 resources to 4, reduced instance to Enterprise Edition resulting in significant impact to maintenance & support costs, saving $350K/yr.

Omaha, Nebraska, United States

Challenging and volatile data migration project to move from outdated local system to modern remote system operated by new partner company for critical data processing and storage. Transformed a team of 23 data analysts, developers, testers and DBAs into motivated, focused and efficient asset that delivered on time with exponential increase in client satisfaction.Eliminated crippling cases of mistrust and soothed combative relationships between IT and business through enhancing communications and exceeding expectations.

Client required professional to clear massive project backlog threatening contractual obligations and government mandates which would translate to lost business and/or fines.Reshaped complex distributed software platform team consisting of 27 IT, 8 Business and 6 QA resources to deliver online banking solutions for 32 bank, credit union, collections, retail and merchant clients such as GE Card Services, Capital Card, Nordstrom's and Wells Fargo.Slashed 6000 (billable) hours of backlog supplementing 10000 hours additional development in one year with newly boarded contract IT staff; 4 million in revenue to previous year's 1.6 million.

Kansas City Metropolitan Area

Organized team to develop diabetes testing instrument prototypes, procure manufacturers, collaborate with marketing, define QA process, work with federal and global agencies (FDA, CE, ISO) and mentored stakeholders through project management principles/best practices.

Kansas City Metropolitan Area

Managed large scale network upgrade to Tonganoxie School District, developing schedules to meet deadlines and directing efforts of sub-contractors, exceeding customer expectations and opening new avenues of improvement to the district network manager.

Established 830,000 testable subscriber lines, increased network testability 46% produced benefit of $28 million per year in service call reduction. Analyzed and proposed re-allocation of legacy system that retained $340,000 of project budget.

Minimized impacts to GMC project resulting in 100% success of installed equipment, $8,000 under budget. Completed JCPenney wireless inventory network on schedule, on budget and no re-work.

Defined and managed complete e-commerce website serving as inventory control (29,000 items) and point of sale (POS) system. Conducted racing event for SCCA resulting in an additional racing event.

Performed roles of two project managers for 13 months managing vendors and technicians from 300+ sites. Proposed, developed & implemented database to track, organize and report project data.

Documented and restructured existing hospital LAN network. Upgraded Win 3.11 to NT then created user guide, authored manuals and trained Hospital Staff to use new operating system.

Coordinated Network Operations Center and field managers, provided first-tier technical consulting and support for 93 sites nationwide; achieved 100% NOC acceptance of all Sprint ION xDSL sites.