It Systems Support Specialist
Current· Project manager for a digital signage initiative and employee app. Cultivated collaboration between multiple departments. Partnered with AppSpace for the cloud-based software solution. · Designed, wrote and implemented inventory control software.· Advised loss control database project.· Automated online sales reports saving approximately 5 hours per day of labor, every day.· Designed, tested, installed and maintained a thin client solution for warehouse shipping.· Revised information technology policies and procedures. Researched and wrote the following new policies: Account Management, Clean Desk, Password Management, Workstation Configuration and Security · Designed curriculum for IT on-boarding and continuing education.Tasks include:• Setting up new users and giving them access to the intranet• Managing and maintaining the file servers• Operating the firewall for the organization • Monitoring the internet connection for security risks• Employing the latest security protocols• Monitoring the local area network (LAN) for threats or errors• Identifying technology needs and make recommendations to business decision-makers• Evaluating the company’s adherence to federal technology requirements for security • Maintaining company hardware and software programs• Updating technological equipment in the company• Implementing company-wide technology updates and hold sessions to teach employees on new features
