· Project manager for a digital signage initiative and employee app. Cultivated collaboration between multiple departments. Partnered with AppSpace for the cloud-based software solution. · Designed, wrote and implemented inventory control software.· Advised loss control database project.· Automated online sales reports saving approximately 5 hours per day of labor, every day.· Designed, tested, installed and maintained a thin client solution for warehouse shipping.· Revised information technology policies and procedures. Researched and wrote the following new policies: Account Management, Clean Desk, Password Management, Workstation Configuration and Security · Designed curriculum for IT on-boarding and continuing education.Tasks include:• Setting up new users and giving them access to the intranet• Managing and maintaining the file servers• Operating the firewall for the organization • Monitoring the internet connection for security risks• Employing the latest security protocols• Monitoring the local area network (LAN) for threats or errors• Identifying technology needs and make recommendations to business decision-makers• Evaluating the company’s adherence to federal technology requirements for security • Maintaining company hardware and software programs• Updating technological equipment in the company• Implementing company-wide technology updates and hold sessions to teach employees on new features

· Assisted with analysis, maintenance, and support of mainframe systems (COBOL, JCL, and CICS)· Performed data analysis based on business rules to determine root cause of abends and alerts· Conducted proactive maintenance by completing performance tuning, or decommissions· 144 hours of employment satisfied internship requirement for software development degree

· Provided academic support to students enrolled in the Information Technology program.· Reviewed class materials with students and referred students back to instructor for further assistance if they continued to struggle with the material.· Contacted Tutor Coordinator if the student continues to struggle and/or has any other concerns.· Collected attendance and entered tracking & time submissions after each session.· Modeled and maintained a professional attitude towards staff, instructors and students.· Provided the Tutor Coordinator with up-to-date availability.· Attended all training and refresher training as required.· Provided Blackboard Collaborate sessions as needed.· Preserved academic integrity.

· Electrical department sales and guest service.· Completed planograms and to do lists on time.· Product knowledge and continued learning.· Special order sales, tracking and follow up.

- Supervised department team. - Provided outstanding guest service. - Trained new team members. - Follow up with guests.- Assisted guests with planning projects, including kitchen & bath design considerations.

· Managed a seven-client Community-Based Residential Facility and a one-client Supportive Home Care program. · Supervised and developed support staff. · Advocated for clients and staff. · Completed reports and paperwork, including scheduling, documentation, and budgets.

· Managed a four client case load, communicated with clients, guardians and care team. · Managed and developed support staff. · Advocated for clients and staff. · Effectively coordinated scheduling, budgets, and documentation.

· Provided support to individuals with acute mental health crises in a 20-bed facility. · Quickly responded to crisis situations when severe mental health and behavioral issues arose. · Documented client information. · Interacted with facility staff and external resources such as law enforcement and community personnel.

· Delivered exceptional customer service while guiding potential customers through the flooring sales process. · Used product knowledge to set up measurements and quotes, followed up with prospective customers, and finalized flooring sales. · Received customer service awards and recognition.

· Marketed life and supplemental insurance products to businesses and individuals. · Provided in-home customer service and assisted with client needs as they arose. · Recommended additional insurance products as needed.

· Marketed life and supplemental insurance products to families and individuals. · Provided in-home customer service and assisted with client needs as they arose. · Recommended additional insurance products as needed.

· Provided individualized instruction, support and supervision to adults with disabilities in the following areas: daily living, work, leisure, recreation, sports, and socialization. · Created an environment that supported learning and positive social interactions and relationships. · Practiced crisis prevention and intervention. · Completed required paperwork, including charting goals and writing daily log notes.

· Effectively managed time and caseloads. · Gathered information to form and develop treatment plans. · Documented all client information. · Coordinated client care services. · Interacted with internal staff and external resources, such as employers and the Department of Vocational Rehabilitation.

· Provided individualized instruction, support and supervision to adults with disabilities in the following areas: daily living, work, leisure, recreation, sports, and socialization. · Created an environment that supported learning and positive social interactions and relationships. Practiced crisis prevention and intervention. · Completed required paperwork, including charting goals and writing daily log notes.

· Managed a comfortable, clean, orderly, inviting, friendly, and profitable restaurant by following corporate standards and building a strong team.

· Conducted after-school and weekend therapy sessions for children with severe cognitive and behavioral issues. Quickly responded to crisis. · Supervised support staff. · Developed treatment plans focused on problem solving skills and creative thinking. · Taught clients skills in: anger management techniques, relaxation, impulse control, social, emotional coping, and transitional living. · Implemented consistent behavioral therapy techniques at home and school. · Guided clients in understating illness and treatment plans. · Facilitated activity therapy sessions.

· Served a suburban scouting district with 2,122 registered youth members. · Developed a district committee consisting of respected and influential community leaders. · Directed two (2) annual Friends of Scouting fundraising campaigns. · Developed and managed prospect lists, and followed-up with history givers. · Conducted mailings, phone calls, and personal visits. · Developed relationships with local businesses to secure gift in-kind donations. · Met and exceeded fundraising goals in 2004 and 2005. · The 2004 goal exceeded by 5%. The 2005 goal was exceeded by 3%. · Controlled eight (8) district event budgets, and met all budget differentials. · Promoted district events, and outdoor camping opportunities. · Brought in record attendance for two events: Cub-O-Ree, by an increase of 15%, and a Family Camping Weekend by an increase of 25%.

· Coordinated after school programs at two elementary schools involving approximately 500 students. · Organized and facilitated daily activities, and special events for at-risk youth. · Managed a part-time staff of ten. · Provided staff development opportunities, and training events.