Specialties: Bring major change programs into reality. In Roumania (2004-2006), I started up the ING retail bank network. Back in Belgium I developed a competence center approach for professional loans in ING Belgium (2006-2010) and a first start of a full STP online module for consumer loans.From 2011-2018 back 'in the field', (re)organising branch and sales network in order to combine Proximity and Proactivity : fast and easy banking with face advice when needed.Since 1/9/2018 responsable for the development of the growing network of franchised ING branches (after Record Bank integration). as from 01/11/2020 independent consultant, open to help organisations, teams and individuals to develop. focus on sustainable business organisations, non profit and cultural sector.Fil rouge : bringing concepts intro practice, by learning, coaching and adapting new habits. working on most important drivers : development and motivation of colleagues, real customer focus, sustainable networking and longlasting profitable business.Imagination and Authenticity are key values and drivers.