Clarysa "Chrisa" Poppel-Robison Email & Phone Number

Miami-Fort Lauderdale Area

Supervising and managing the daily operations of the customer service department.Creating and maintaining best processes and practices to manage the customer service team for the different Strategic Business Units and brands.Manage department functions, including call center, order entry, inventory availability and inquiries, order status, returns, invoice queries, order extensions and creating and maintaining daily, weekly and monthly reports.Training and mentoring customer service team as well as the independent sales representatives.Maintaining relationships with key retail accounts, National E-comm accounts, managing groups, ASI national accounts, and Tournament accounts.Responsible for all Web Order and B2B updates for the new seasons for all SBUs and ongoing maintenance.

Miramar, Florida, United States

Manage team of 25 direct reports, driving performance to ensure world-class customer service. Lead and prepared team for growth opportunities with over 35% being promoted within the organization. Oversee daily operation and ensure that program goals are met, including service level, quality, and productivity. Drive culture of accountability, continuous improvement, and personal excellence. Develop and audit quality assurance strategies to deliver outstanding service driving customer satisfaction. Improve the customer satisfaction levels by teaching and sharing expertise in Luxury Retail Customer Service.

Margate, Florida

Promoted from an outsourcing role to oversee a nationwide operation supporting call centers for renowned brands.Coach and motivate a dynamic team of up to 25 direct reports, including interview, hiring, scheduling, and training.Improve employee productivity by 10% organizing and implementing daily, weekly, and monthly goal-oriented initiatives.Develop and partner with strategic accounts growing them by 10X to drive additional revenue and satisfaction.Enhance customer experience by delivering outstanding support and effective communication.Analyze data and performance metrics to generate reports and improve the decision-making process. Directed a fast-growing operation with up to 15K calls weekly during peak season with a hands-on leadership approach.Leveraged communication skills working closely with customers to expand business penetration by adding more agents.

Davie, Florida

Coordinate and designed creative catalogs, reference art, and advertising pieces for multiple client projects.Managed and followed a development timeline to ensure tasks are completed on time.Troubleshoot problems as they arise with both the creative team and the printer.Delivered superior customer service working directly with clients addressing their needs.Developed tailor-made and creative ideas to boost customer satisfaction.

Margate, Florida, United States

Created and developed advertising materials for local businesses.Designed, developed, and implemented graphic and advertising materials while helping clients cut their costs.Exceeded client expectations by developing numerous marketing items, including logos, brochures, and infographics.Successfully managed up to 15 projects in full simultaneously, from a written request, preparation for print, to the final product, while under pressure to meet weekly deadlines. Trained and mentored a motivated team with a diversity and inclusion approach.

Tamarac, Florida, United States

Successfully designed and created a 10,000-page full product catalog to increase engagement and sales. Orchestrated multiple marketing projects simultaneously, including five product catalogs, website, logos, stationery, handouts, flyers, postcards, trade magazine advertisements.Organized and prepared customized, client-specific projects in response to requests for proposals.Directed creative projects from concept to final pieces, including creation and design of over 50 advertisement pieces. Delivered superior project management skills by keeping progress records, to maintain accuracy and progress.

United States

Oversaw a strategic territory to sell company travel products, including actively soliciting and promoting new business, emphasizing tours and cruises.Built strategic relationships by actively participating in branch/regional level in-company or external sales events.Exceeded sales goals by implementing strategic initiatives and outbound prospecting activities to solicit travel sales.Developed and maintained personal trade clientele and obtains referrals from existing clientele.Provided professional guidance and counsel to customers regarding their travel requirements.Enhanced primary travel purchases through cross-sell initiatives by offering ancillary products while boosting sales.Delivered outstanding client service to resolve customer complaints.Achieved revenue goal assigned while maintaining specified production standards.Efficiently steered travel operations to generate high volume growth and revenue.Drove productive travel operations, achieving sales quota goals, and recognized as a top agent in the Region.Apollo and Sabre Reservation Systems Certified Successfully completed the Cruise Specialist Certification. (CLIA)

Aas, Advertising Design & Marketing

Certification Of Graphic And Desktop Design, Graphic And Desktop Design

Webmaster Certification, Website Design