• Implemented automated scripts using SQL Server Agent and PowerShell for scheduled maintenance tasks, backups, andupgrades.• Led database migration projects, ensuring minimal downtime and smooth transition to new environments.• Implement network changes, upgrades, and configurations as required.• Collaborated with cross-functional teams to analyze client requirements and design database solutions tailored to their needs.• Managed day-to-day operations of SQL Server databases, ensuring high performance, availability, and security.• Provided technical support to clients regarding SQL queries, performance tuning, and database-related issues.• Experience with SQL Server Management Studio (SSMS)• Familiar with database migration processes and tools• Ran premade SQL/Powershell scripts through Gooey title management system.• Integrated JIRA with Confluence to maintain comprehensive project documentation linked to created tickets.• Developed and maintained backup and recovery strategies, ensuring data integrity and compliance with company policies.• Provided technical support for cloud-based applications and infrastructure, resolving issues and ensuring optimal performance.

Troubleshooting and Problem-Solving: Excellent problem-solving skills to diagnose and resolve network issues efficiently,minimizing downtime and impact on users. Oversee multiple support projects and tasks and support multiple technical teams in 24 x 7 environment operational environmentswith high uptime requirements on Globescape FTP Implement network changes, upgrades, and configurations as required. Resolve user problems by answering questions while documenting problems and escalations Monitor and troubleshoot network and systems issues, ensuring uptime and optimal performance. Collaborated with network engineers to troubleshoot network-related issues, including DNS resolution, IP conflicts, and networkhardware failures using VMware Assure operational uptime and efficiency by supporting Data Center operations, develop and maintain automation, monitoring,and processes. Adhere to response and resolution timelines to ensure quarterly network performance and uptime goals/objectives. Create and update shift reports and turnovers. Maintain network performance standards throughout venue lifecycle for alert/event resolution, threshold definitions, trend analysisPage 1 of 2and proactive maintenance. Managed centralized VPN access using Citrix Portal

Provided telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, anddocumenting hardware, software, and network related technical issues Ensured optimal performance by installing operating systems, software, antivirus and patches, and peripherals for users Documented help desk tickets/resolutions, and maintain equipment inventory lists while performing diagnosticsand troubleshooting of system issues Resolved problems of users by troubleshooting computer support problems and applying understanding of computer softwareand hardware products and services Implemented and tested new software as well as upgraded existing software

For nearly a decade, South Beach Skincare and its flagship product, LifeCell, have been leaders in the quality skin care and anti-aging industry. In this time, LifeCell has become the go-to expert essential of women and men all over the world. LifeCell cream products are 100% Hypoallergenic, and all LifeCell products, including cleansers, have been certified Cruelty-Free by PETA. For more information on South Beach Skincare's LifeCell Skin Care products, please visit http://lifecellskin.com.