Claudia Aguayo S. Email and Phone Number

• By corresponding with the client, define customer requirements, problem solve as necessary, andanticipate the unstated needs of the customer.• Expressing an understanding of contracts and job billing, daily forward completed tickets foraccurate and timely invoicing.• Perform service coordination, including daily scheduling for service call, PMA’s and repairs/installrelated to service (scheduling labour, communication with client).• Maintain/scheduling labour for SLA and inspections.• Plan and assign field labour resources to maximize efficiencies and productivity,• Deliver and maintain response time to customers within guaranteed response windows.• Obtain purchase orders from customers as needed.• Schedule and relay details to technicians, promptly closing work orders once work is completed.• Maintain technician schedule application ensuring resources including subcontractors andequipment rentals are effectively utilized.• Provide ongoing two-way communication between the customer and the Service team.• Understand our service capabilities and effectively communicate all offerings to the customer.• Monitor quotes for accurate labour, travel, rental, procurement costs and potential warranty.• Resolve customer complaints, within established guidelines, to the satisfaction of the customerand in the best interest of the company.

Support the Vancouver Disability Management Services (DMSO) department by:• Administrative duties such as sorting and scanning mail, sending letters and photocopying.• Handling the reception call queue directing calls to appropriate area.• Uploading of emails from our general email box.• Accurately update confidential customer information.• Update provider information.• Update claimant contact and banking information.• Paying and approving invoices.• Working with providers and employees to book Independent Medical Examination appointments, triage calls and organize schedules.• Working with Intake team to ensure client specific needs are met.• Managing shared email.• Assist with other support functions as required.