Clau Malta Email & Phone Number

São Paulo, Brazil

Responsible for managing operational risk aiming to comply with Central Bank resolutions. Development of the Risk Matrix and Internal Controls. Active participation in Business Continuity Management and ESG strategy. In addition to monitoring market risk indicators (EVE/NII).

São Paulo, Brazil

Votorantim Bank belongs to Votorantim Group which is one of the largest industrial chains in Latin America, operating in various sectors such as finance, energy, siderurgy, steel, among others. • Effectively performed internal data analysis, reporting the results back to all levels of the company’s sectors, including senior management.• Developed and delivered detailed internal data reports, dashboards, and presentations on a daily, weekly, monthly, and also annual basis to drive business and growth strategy.• Understanding business needs and management requirements to effectively make high-quality data reports. • Performed internal and external data analysis such as client’s data, contracts, fees, pricing, profitability, national market analysis, and competitor analysis. • Developed and maintained relationships with compliance and internal auditors.• Conducted data exploration and built data ingest utilizing SAS SQL. • Built, maintained, and updated visualization dashboards and tools to monitor data health.• Performed quality assurance and routine diagnostics on data and data feeds.• Developed and maintained protocols to systematize processes for future work.✔ Achievements:• Contributed to the strategic team with detailed data analytics and reports to identify actionable insights which resulted in sales growth and effective business strategy.• Successfully promoted from an initial intern role within 1 year.• Successfully brought great results and insights to the company through strategic data analysis and reports.

São Paulo E Região, Brazil

Brazilian e-commerce sporting goods group. One of the most well-known lifestyle e-commerce of Latin America, operating in Brazil, Argentina, and Mexico.• Managed risk operations enhancing and developing governance and risk programs. • Managed activities around risk and fraud avoiding financial loss, focused on the solutions• Liaised with customers and the risk department managing client conflicts and focusing on the solution. • Performed customer retention through understanding customer needs and identifying solutions quickly and smoothly.• Provided support to the fraud analysis and prevention department ensuring the confidentiality of customers information.• Maintained a working understanding of products, services, and activities, as well as third party risk management principles and practices.• Identifying, assessing, and controlling possible risk operations to minimize extra cost operation to the organization.✔ Achievements: • Significantly improved listening to understand skills. • Increased company’s client satisfaction and ration rate. • Managed clients problems efficiently, understanding and following up with a focus on the solution.

Master Of Business Administration In Banking, Business Administration And Management, General

Bachelor'S Degree, Business

Bachelor'S Degree, Economics