Daily Server and network health check, daily backup checks and tape rotationActive directory and Office 365 administrationDeploy SOE to Laptop’s and Desktop’sUpdate Autocad and other automation software as requiredProvide remote assistance via teamviewer or Skype for business to branch office staff membersAddress IT Infrastructure issues on Priority Assist IT Manager on IT Purchases and IT Infrastructure recommendationMaintain and update IT AssetsProvide Technical Assistance to Automation Engineers

Represented Arvensystech as an Onstite Engineer at Northern Trust CompanyResolved escalated issues from Offsite Engineers. Deployed SOE to Desktop’s and Laptop’s.Provided Onsite support to Northern Trust Company staff

Level 3 Support -Providing suport in managing Wintel, Active Directory, Citrix 7.15 LTSR/7.9/6.5, Exchange 2010 Hybrid/Office 365, VMWare 6.5 and Windows Server 2008/2012/2016 Infrastructure which consists of 600 + Servers across 5 Domains

ASG – Australian Scholarships Group April 2001- June 2018 Information System AdministratorASG – Australian Scholarships Group July 2009- June 2018-Responsible for all IT Infrastructure across the organisation. Includes: -Management of servers, services, security and applications-Network administration and management-2nd and 3rd tier technical support and management of support team-BAU Operations and Help Desk - Backup and DR - Telephony - Data Comms - Remote access - Vendor relationships - Project Management - Review and plan for infrastructure upgrades - Develop technical documentation Service Desk / Information Systems SupportASG – Australian Scholarships Group April 2001- June 2009 - 1st and 2nd tier technical support - Network and Desktop administration - Create and manage technical documentation - Project Management