Claude Bailey Email & Phone Number

Mayfield Heights, Ohio, United States

Greater Cleveland

► Became the main point of contact of assigned customers.► Helped in recruiting skilled laborers (HVAC, Construction, Plumbing,General Laborers).► Accurately prepared, delivered and followed up on customer work orders to close sales.► Managed 40-50 outbound calls on a daily basis.► Negotiated bill rates and handled paperwork (work orders. etc.)► Followed up regularly after closing a sale to ensure client satisfaction.► Responded promptly to customer queries and needs to find solutions.► Passed on issues to Sales Manager when needed.► Presented new or additional workforce options and services to existing and new customers.► Managed the sales cycle from lead generation to fulfillment to meet sales targets.►Responsible for sending reports on sales activity, account status and possible issues.

Valley View, Ohio, United States

► Responded to customer inquiries regarding capabilities, pricing, delivery, product issues.► Helped generate over 25% revenue growth over last year through consultative selling.► Developed Net Promoter Survey (NPS) to measure customer loyalty and product recommendation.► Accurately prepared, delivered and followed up on customer quotations to close sales.► Developed an understanding of the needs and expectations of customers in order to provide relevant solutions.►Researched current customers and their industries to gain greater understanding of the application of products and utilization.► Established and maintained relationships with new and existing customers.► Entered orders accurately using current processes, policies, and systems confirming order acknowledgement to customers.► Handled daily incoming phone calls, emails, quotation requests, expediting and order entry.► Utilized CRM and industrial software (ERP) to monitor open quotations, purchase orders, delays and issues to advise customers of current status.

Cleveland, Oh

► Established and maintained 90% customer satisfaction rate by conducting quarterly reviews for efficiency and service.► Generated up to 16% revenue growth year over year (YOY) through consultative selling.► Managed business relationships with 800+ customers and through strong negotiation efforts preserved business and secured additional contract agreements.► Reduced potential lost accounts 10% by diffusing cancellation requests.► Exceeded sales activity goals 10% while also ranking #1 out of 5 account managers in maintaining retention goal (110%) in 2016.► Achieved 84% and 83% of updated and resign goal (2014, 2015).► Accomplished customer visitation goal at 105% and 101% (2014, 2015).► Attained 111% of goal on increased revenue rolled back (2015).

United States

► Defined and developed skilled nursing home Part B Medicare and Enteral market within seven counties.► Developed relationship with 51 skilled nursing homes, including administrators, directors of nursing, case managers, and department staff.► Designed and implemented strategic business plan and PowerPoint for identification of targeted accounts, resulting in new business contracts.► Secured 13 skilled nursing partnership contracts for Part B Medicare billing/Enteral nutrients.

Cleveland/Akron, Ohio Area

► Retained up to 80% of customer contract renewals while procuring 10 new service contracts.► Increased revenues roughly 8% by suggesting other products and services.► Resolved customer issues—often within 24 hours—by clarifying complaint and following up.► Engaged in sales strategies to retain current customers by explaining features and benefits.► Conducted close to 50 phone-based surveys weekly and followed up on direct mail pieces.

Willoughby Hills, Oh

► Launched anti-depressant Cymbalta in Cleveland territory (250-300 doctor offices).► Developed and managed two new territories in Cleveland and Youngstown; ranked #1 out of 11 in quota attainment by increasing number of prescriptions written and increased sales.► Achieved personal and corporate sales objectives consistently, servicing existing healthcare physicians and developing relationships with new ones.► Established 76% market share for ADHD, PDe5 inhibitor, anti-psychotropic, and anti-depression markets. ► Developed influential physician advocates for product lines, including one of the largest primary care practices in the community.