Claude Brevitt Email & Phone Number

Toronto, Ontario, Canada

Installing and testing new facilities and equipment.Having advanced crimping skills on various connectors, such as BNC, Micro BNC, RJ45, and XLR.Having strong knowledge in hardware AV broadcast and IT networking - setting up and configuring a star network and ensuring communication between all devices.Having knowledge of scalers and matrix functionality and purpose.Setting up and Maintaining equipment for virtual studio production.Setting up and monitoring audio-visual links between units.Analysing and repairing technical faults on equipment and systems.Minimising loss of service when equipment fails by quickly identifying and implementing alternative methods of service provision.Setting up and operating equipment and transmission links during outside broadcasts.Developing and using awareness of best workplace health and safety.Communicating effectively with members of the team and other colleagues.Keeping up to date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques.

Toronto, Canada Area

Level 2 IT Support and Data Migration (Sanofi Pasteur), 2017•Executed a successful data migration, from Windows 7 to Windows 10, in coordinationwith management, IT technical personnel and employees•Maintained existing data migration program with occasional upgrades and enhancementsto client database to ensure a seamless crossover to the new system•Performed data migration audits, reconciliations, and exceptions reporting•Escalated critical technical issues and potential problems in a timely manner to the Project Manager and IT team •Installed and configured applications and requested resolution applications by clients suchas eDoc, Qedoc, Infotree•Responded to customer queries pertaining to the new system and provided additional customer technical support as requested•Worked with subject matter experts, project team and customers to identify, define, collate, document, and communicate data migration requirements•Informed customers of progress and made follow-up calls to determine customer satisfactionwith new system in a timely manner•Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment•Gathered customer and technology information to determine technical support level required; elevate requirements in order to provide the appropriate support level•Provided first-level technical support to end-users on proprietary software and applications including installation, configuration and initialization of software and applications•Performed troubleshooting techniques over the phone or via web messenger to identifyand resolve customer issues

Toronto, Canada Area

Office 365 Migration Specialist (Telecon GTA, ON), 2016-2017•Lead Office 365 Consultant on the Office 365 migration project•Monitored and maintained Active Directory security mandates to ensure the safety of company data•Successfully migrated 5000+ users for the company MS Office 365 deployment and implementation•Facilitated one-on-one tutorials to train staff in Skype for business and OneDrive for business•Effectively migrated Microsoft Outlook mail archives to Outlook 365 and provided trainingon the new systems.•Maintained Data Migration and Data-pack upgrades for clients personal informationon individual machines.

Toronto, Canada Area

Office 365 Migration Specialist (Port Perry), 2016-2017•Successfully migrated clients to Microsoft Office 365.•Managed the shutdown of company Network and Server room to facilitate an office move.•Installed and maintained clients’ computer and server hardware, operating systems,software applications.•Performed data backup and recovery operations from server

•Provided information to customers and small businesses on products, software and equipmentto allow them to make educated purchase decisions.•Worked with team to pre-qualify leads and obtain background information on potential customers and their industry to increase the likelihood of the deal closing.•Worked in a sales team environment, led by the Manager of Solutions Specialists, to developand refine sales messaging, obtaining a strong product knowledge and identifying keydeal-closing criteria.•Met and exceeded both qualitative and quantitative sales goals on a consistent basis: builtrapport and relationships with internal and external customers in a prompt, courteous, efficientand professional manner.

Toronto, Canada Area

Renew and Contract Gas and Electricity License

Jamaica

Designed Business Cards and WebsitesProvided Guidance to customers on appropriate designs for their business

Diploma, Computer Systems Networking

Diploma, Computer Systems Technician – Networking