Claude Brodeur

Claude Brodeur Email and Phone Number

Customer Service and Administration agent @ ITCloud.ca
canada
Claude Brodeur's Location
Greater Ottawa Metropolitan Area, Canada
Claude Brodeur's Contact Details

Claude Brodeur work email

Claude Brodeur personal email

About Claude Brodeur

Claude Brodeur is a Customer Service and Administration agent at ITCloud.ca. He possess expertise in change management, forecasting, process improvement, financial analysis, strategic planning and 22 more skills. He is proficient in French and English. Colleagues describe him as "Claude is a million miles away from the traditional "thinking inside the box conventional brown socks" model. He's part of the new breed of admin people: creative, open minded and fun to work with !" and "I had the chance to work indirectly with Claude at Cirque du Soleil for many years. His different experiences with the company are assets that he will always have and are valuable in his carreer path. Please do not hesitate to contact me if you want more information about Claude."

Claude Brodeur's Current Company Details
ITCloud.ca

Itcloud.Ca

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Customer Service and Administration agent
canada
Website:
itcloud.ca
Employees:
26
Claude Brodeur Work Experience Details
  • Itcloud.Ca
    Customer Service And Administration Agent
    Itcloud.Ca Aug 2022 - Present
    Ottawa, Ontario, Canada
  • American Express
    Travel Consulor
    American Express Sep 2021 - Aug 2022
    Ottawa, Ontario, Canada
  • Lobo
    Customer Service Representative
    Lobo Nov 2018 - Oct 2021
    Ottawa, Ontario
    Greets and receives customers in a courteous, professional and welcoming manner.Champions responsible retailing.Provides outstanding service to our customers by helping them select products and escorting them to the product location in the store.Drive sales through engagement with customers, suggestive selling and sharing product knowledge.Respond to customer questions.Handles financial transactions and processes payments using our point of sale cash register… Show more Greets and receives customers in a courteous, professional and welcoming manner.Champions responsible retailing.Provides outstanding service to our customers by helping them select products and escorting them to the product location in the store.Drive sales through engagement with customers, suggestive selling and sharing product knowledge.Respond to customer questions.Handles financial transactions and processes payments using our point of sale cash register system.Assists with receiving of inventory, stock replenishment, merchandising, and maintaining Customer Ready Standards.Work with store management team to stay updated on product knowledge and any changes in company policies. Show less
  • Self-Employed
    Business And Operations Manager
    Self-Employed Aug 2018 - Oct 2021
    Ottawa, Canada Area
  • Bristol-Myers Squibb
    Business Operations Manager
    Bristol-Myers Squibb May 2011 - May 2016
    • Develop, implement, and enhance key medical capabilities• Drive operations for the Medical organization • Plan, track & actively manage headcount & budgets• Produce, track and communicate local metrics for the medical team• Lead the Medical Planning, tracking & execution process for the Local market within Regional timelines• Ensure the successful embedding/updating of key SOPs & Directives and coordinate/implement new processes as relevant• Serve as… Show more • Develop, implement, and enhance key medical capabilities• Drive operations for the Medical organization • Plan, track & actively manage headcount & budgets• Produce, track and communicate local metrics for the medical team• Lead the Medical Planning, tracking & execution process for the Local market within Regional timelines• Ensure the successful embedding/updating of key SOPs & Directives and coordinate/implement new processes as relevant• Serve as the key point of contact for operational systems • Provide a strategic vision in shaping the Medical organization or providing process solutions that improve and optimize work• Establish and ensure successful connectivity with Regional Business Operations teams, Regional Clinical Operations, medical information, HEOR, Pharmacovigilence. • Manage and support (as appropriate) medical events, local audits, on-boarding of new medical hires, regional initiatives and any other initiatives impacting Local Medical teams • Support Local Field Medical operations and ensure the strategic value of Scientific Advisors is clearly defined and communicated Show less
  • Bristol-Myers Squibb
    Consultant - Senior Accountant
    Bristol-Myers Squibb Sep 2009 - May 2011
  • Cirque Du Soleil
    Tour Services Director
    Cirque Du Soleil 2000 - 2008
    North America, Europe, Asia
    • Manage the different tour services offered to employees and managers: Human resources services, administration, transport and lodging, IT, Kitchen and School for artists and minors• Manage and supervise a team of 15 professionals in a multi-disciplinary environment• Control, plan and follow up of budget for the department• Liaise with the finance department, human resources and IT of the Head Office• Support managers on tour in the HR management and the planning and budget… Show more • Manage the different tour services offered to employees and managers: Human resources services, administration, transport and lodging, IT, Kitchen and School for artists and minors• Manage and supervise a team of 15 professionals in a multi-disciplinary environment• Control, plan and follow up of budget for the department• Liaise with the finance department, human resources and IT of the Head Office• Support managers on tour in the HR management and the planning and budget follow-ups, in collaboration with the Finance director at the Head Office• Control the budget of the tour and the internal control of the revenues and expenses• Follow up of contractual agreements with partners and suppliers• Manage the set-up and tear-down of the Tour Services department installations Show less
  • Cheval Theatre
    Finance Director
    Cheval Theatre 2000 - 2001
    • Set up of administrative structure for Head Office an North American tour• Set up of the payroll structure and the payroll systems (SPD & ADP)• Set up of administrative procedures for HO and NAT• Set up of accounting software AccPac international• Set up of the network system for HO and NAT• Budget an planning process for HO and NAT • Budget follow-up with department directors of HO and NAT• Cash flow and supplier negotiations• Hiring and department set up for… Show more • Set up of administrative structure for Head Office an North American tour• Set up of the payroll structure and the payroll systems (SPD & ADP)• Set up of administrative procedures for HO and NAT• Set up of accounting software AccPac international• Set up of the network system for HO and NAT• Budget an planning process for HO and NAT • Budget follow-up with department directors of HO and NAT• Cash flow and supplier negotiations• Hiring and department set up for administrative department:o Financial analysto Accountant, payroll and account receivable o Accountant, payable and revenues o Computer technician • Set up of administrative structure of the Public Sales department• Development of sales reports in conjunction with the CSI merchandizing department.• Cash flow and supplier negotiations for the Public Sales department• Management of Public Sales department:o F&B supervisorso Merchandizing supervisorso Box Office Supervisorso Security of siteo Budget and planning process for Public Sales department Show less

Claude Brodeur Skills

Change Management Forecasting Process Improvement Financial Analysis Strategic Planning Contract Management Project Management Analysis Budgets Business Analysis Business Planning Contract Negotiation Cross Functional Team Leadership Leadership Management Operations Management Performance Management Pharmaceutical Industry Sap Team Leadership Team Management Training Event Management Strategy Event Planning Entertainment Budgeting

Claude Brodeur Education Details

Frequently Asked Questions about Claude Brodeur

What company does Claude Brodeur work for?

Claude Brodeur works for Itcloud.ca

What is Claude Brodeur's role at the current company?

Claude Brodeur's current role is Customer Service and Administration agent.

What is Claude Brodeur's email address?

Claude Brodeur's email address is br****@****ail.com

What schools did Claude Brodeur attend?

Claude Brodeur attended Université De Montréal, Université Du Québec À Montréal.

What are some of Claude Brodeur's interests?

Claude Brodeur has interest in Education, Environment, Science And Technology, Animal Welfare, Arts And Culture, Health.

What skills is Claude Brodeur known for?

Claude Brodeur has skills like Change Management, Forecasting, Process Improvement, Financial Analysis, Strategic Planning, Contract Management, Project Management, Analysis, Budgets, Business Analysis, Business Planning, Contract Negotiation.

Who are Claude Brodeur's colleagues?

Claude Brodeur's colleagues are Serge Blondin, Danick Paquette, Robert Badeau, Venia Pyanee, Bruno Pelletier, Jesun Thibault, Patrick Fahed.

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