Claude Dawson work email
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Claude Dawson personal email
Claude Dawson is a Telecommunications Professional.
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Technical Care SpecialistT-Mobile 2011 - 2012Handled incoming calls from customers with various inquiries such as technical and billing questions. Diagnosed hardware and software issues with customers’ devices including Blackberry, Android, and Windows smartphones and laptops. Identified coverage and network issues and report them to engineers. Assisted customers in choosing the best fit device when ready to upgrade. -
Claims ExaminerAssurant Solutions May 2009 - Feb 2011Handled incoming calls from independent contractors seeking approval to continue repair when the cost is excessive. Also assisted contractors seeking approval to replace unit when a part wass not available/ backordered or if there had been multiple repairs without full resolution. Assisted contractors reporting issues that fell outside of the terms and conditions of the warranty. Handled incoming calls from internal customer care representatives seeking approval for replacement or seeking advice to find resolution when the normal channels have failed. -
Technical Support Representative IiiAssurant Solutions Oct 2008 - May 2009United StatesAssisted team manager in supporting up to 15 team members. Deescalated irate customers, repaired trust, located resources for resolution, and designed best-option solutions. Assisted with training and development of up to 15 representatives. Created weekly and monthly reports showing the team’s statistics. Collaborated with the other TSR IIIs regarding trends, issues, and updates to procedures. Communicated procedural changes to the team. Communicated with liaisons to research issues. Chaired TSR III and team meetings as needed. Answered Citrix Supervisor chats.
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Dot CaptainAssurant Solutions Jun 2006 - Oct 2008United StatesManaged up to 30 technical support representatives whom maintained a queue-driven database and handled incoming calls from Circuit City Firedog’s seeking advice for repair resolution or assistance in creating/tracking dispatched repairs.
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Technical Support Representative IiAssurant Solutions Dec 2003 - Jun 2006United StatesHandled incoming calls from extended warranty customers, assisting them with troubleshooting and replacing failed hardware. Acted as technical and communication mentor for less experienced technicians. Identified opportunities to offer new Circuit City products. Sold software support plans and provided software support.
Claude Dawson Skills
Claude Dawson Education Details
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General Studies
Frequently Asked Questions about Claude Dawson
What is Claude Dawson's role at the current company?
Claude Dawson's current role is Telecommunications Professional.
What is Claude Dawson's email address?
Claude Dawson's email address is cl****@****ile.com
What schools did Claude Dawson attend?
Claude Dawson attended Cedar Valley College.
What skills is Claude Dawson known for?
Claude Dawson has skills like Customer Service Representatives, Technical Support, Call Center.
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Claude Dawson
Leading Provider Of Emergency, Restoration & Environmental Services ★ Damage Control ★ Textile Machinery & ReclamationCharlotte, Nc1afterdisaster.com3 +133671XXXXX
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