Claude Alex Jacques Email & Phone Number

San Francisco Bay Area

- Deployed advanced algorithms to achieve high data quality standards in AI vision, ensuring precision that aligns with product goals and software release requirements.- Collaborated with engineers and project managers to drive integration improvements in AI vision systems, contributing to ADAS development and meeting market demands with high-quality deliverables.- Analyzed raw image data using semantic segmentation and object detection, feeding into simulation software for thorough product enhancements.- Conducted field studies on international road conditions to provide critical insights for product alignment with diverse markets and informed project management strategies.- Reported comprehensive project insights, offering data-driven recommendations instrumental for strategic planning and successful execution of feature releases.- Implemented research processes in neural network training to enhance autonomy-related product perception and control, drivinginnovation and milestone achievement.- Contributed to automating human-robot interaction processes, augmenting Tesla’s advanced deployment of technologies within autonomy product initiatives.

Irvine, Ca

Strengthened business relations and collaborated with wholesalers to get products for consultants. Negotiated with wholesalers for the best possible price of specific product lines. Coordinated with individual consultants to get specific products in accordance with customer needs.- Drove revenue growth by serving as a valuable partner to consultants, providing new opportunities for them to earn commissions through strategic product placements and promotions.- Served as the Exclusive French Representative for North America, assisting 150+ customers weekly and achieving a satisfaction rating above 95%.- Led product knowledge initiatives, staying current with company offerings to effectively engage with 25+ candidates and 10+ clients, successfully converting 53% of cold calls into sales purchases.- Optimized data management, logging data points in DataTrax, Salesforce, and other CRMs, and meticulously itemizing logs using in-house enterprise resource planning software to ensure accurate tracking and reporting.

Maintained satisfactory approval ratings amongst business clients in the tech and film industry by remaining up-to-date with company products.- Delivered product support for G-Tech RAID and External Hard drive systems, used extensively throughout the industry for storage needs, ensuring seamless integration with web-based systems and cloud platforms.- Collaborated with multiple European team members to analyze data points in 8X8, Salesforce, and other CRM software, focusing on integrating and optimizing web interfaces and user portals.- Led the development and customization of a web-based CRM system in collaboration with Salesforce, facilitating the management of digital web content across multiple platforms, improving user accessibility and data management efficiency.- Conducted training sessions and supported web-based tools and applications, ensuring team members and clients were proficient in using digital platforms to enhance operational workflows.

Santa Ana, Ca

- Provided inbound technical support by phone, assisting customers with concrete floor, wood floor, and wall products, leading to increased customer satisfaction.- Filtered phone calls to relevant departments, translated documents into French, and assisted Canadian and US customers, improving communication efficiency and customer service.

Inbound Technical Support - Bilingual French and English (Phone)-Maintain extensive knowledge of company and products-Assist with installation of Kwikset and Baldwin locks-Assist with troubleshooting or replacing of locks-Assist with installation of Price Pfister faucets and shower systems-Assist with troubleshooting of Price Pfister products-Provide information about future products-Assist US and Canadian customers

Inbound customer service for Comcast cable and Cingular WirelessDuties included:-Troubleshooting no picture (Comcast)-Assist in figuring out best cable package or phone plan package. -Process account payments (Comcast and Cingular wireless)