Claude Alex Jacques work email
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Claude Alex Jacques personal email
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Words that describe me: Tech-savvy, Observant, Disciplined, Self-starter, Diplomatic, Customer-centric, Resourceful, WorkaholicWho is Claude?A predictor and strategist who is connected to the consumer world and can speak both languages “product” and “consumer”. I am a solutions-focused and analytical professional, proficient in figuring out “what people want” before they know “what’s coming”.Domain expertise: Data Analysis, Process Automation, Business Operations, Critical Thinking, Client Satisfaction, Algorithms Development, Cost Reduction, Product Improvement, and User Experience Improvement.During my current and prior positions, I proved instrumental in capturing data for algorithm optimization, collaborating with cross-functional teams on process improvement, and introducing innovative ideas and approaches for user experience improvement. I have an aptitude to work with minimal guidance, manage multiple priorities simultaneously, and drive initiative even under unfamiliar or ambiguous circumstances.Throughout my career, I have been recognized as a collaborative individual with the ability to work with people of different backgrounds around common goals. I am highly knowledgeable in converting cold calls into sales purchases, developing long-term business relations, and delivering customer-focused services for maximum satisfaction and retention.A few highlights of my career:Improved design of labeling interface to create AI vision.Directed team leads (2D, 3D, video, and image) in autopilot data analysis.Conducted visits around the world (US, Germany, Paris, and the UK).Improved profitability and saved $100K+ in costs.Led conversations with 25+ candidates and 10+ clients.Achieved customer satisfaction rating above 95%.Analyzed data points in 8X8, Salesforce, and other CRM software.I am able to continuously remain well-informed of technological advances and introduce innovative methods for accomplishing tasks and completing high-value assignments. I have strong communication skills with an ability to establish and cultivate professional relationship with internal and external stakeholders.Please feel free to contact me with any thoughts or questions about my work, I am always interested in making new professional acquaintances.
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Autopilot Program Specialist-Autonomous Vehicle Testing (Data Vision/Ai)Tesla Jan 2020 - Jul 2024San Francisco Bay Area- Deployed advanced algorithms to achieve high data quality standards in AI vision, ensuring precision that aligns with product goals and software release requirements.- Collaborated with engineers and project managers to drive integration improvements in AI vision systems, contributing to ADAS development and meeting market demands with high-quality deliverables.- Analyzed raw image data using semantic segmentation and object detection, feeding into simulation software for thorough product enhancements.- Conducted field studies on international road conditions to provide critical insights for product alignment with diverse markets and informed project management strategies.- Reported comprehensive project insights, offering data-driven recommendations instrumental for strategic planning and successful execution of feature releases.- Implemented research processes in neural network training to enhance autonomy-related product perception and control, drivinginnovation and milestone achievement.- Contributed to automating human-robot interaction processes, augmenting Tesla’s advanced deployment of technologies within autonomy product initiatives. -
Distributor Relations Analyst (Senior French Representative)Nikken International, Inc. Apr 2015 - Feb 2018Irvine, CaStrengthened business relations and collaborated with wholesalers to get products for consultants. Negotiated with wholesalers for the best possible price of specific product lines. Coordinated with individual consultants to get specific products in accordance with customer needs.- Drove revenue growth by serving as a valuable partner to consultants, providing new opportunities for them to earn commissions through strategic product placements and promotions.- Served as the Exclusive French Representative for North America, assisting 150+ customers weekly and achieving a satisfaction rating above 95%.- Led product knowledge initiatives, staying current with company offerings to effectively engage with 25+ candidates and 10+ clients, successfully converting 53% of cold calls into sales purchases.- Optimized data management, logging data points in DataTrax, Salesforce, and other CRMs, and meticulously itemizing logs using in-house enterprise resource planning software to ensure accurate tracking and reporting. -
Technical Support Analyst (Senior French Support Representative)Hgst, A Western Digital Brand Mar 2012 - Feb 2015Maintained satisfactory approval ratings amongst business clients in the tech and film industry by remaining up-to-date with company products.- Delivered product support for G-Tech RAID and External Hard drive systems, used extensively throughout the industry for storage needs, ensuring seamless integration with web-based systems and cloud platforms.- Collaborated with multiple European team members to analyze data points in 8X8, Salesforce, and other CRM software, focusing on integrating and optimizing web interfaces and user portals.- Led the development and customization of a web-based CRM system in collaboration with Salesforce, facilitating the management of digital web content across multiple platforms, improving user accessibility and data management efficiency.- Conducted training sessions and supported web-based tools and applications, ensuring team members and clients were proficient in using digital platforms to enhance operational workflows. -
Technical Support SpecialistBehr Paint Company May 2010 - Jul 2011Santa Ana, Ca- Provided inbound technical support by phone, assisting customers with concrete floor, wood floor, and wall products, leading to increased customer satisfaction.- Filtered phone calls to relevant departments, translated documents into French, and assisted Canadian and US customers, improving communication efficiency and customer service. -
Technical Support SpecialistStanley Black & Decker, Inc. Apr 2008 - May 2010Inbound Technical Support - Bilingual French and English (Phone)-Maintain extensive knowledge of company and products-Assist with installation of Kwikset and Baldwin locks-Assist with troubleshooting or replacing of locks-Assist with installation of Price Pfister faucets and shower systems-Assist with troubleshooting of Price Pfister products-Provide information about future products-Assist US and Canadian customers -
Customer Service RepresentativeConvergys Sep 2004 - Jan 2006Inbound customer service for Comcast cable and Cingular WirelessDuties included:-Troubleshooting no picture (Comcast)-Assist in figuring out best cable package or phone plan package. -Process account payments (Comcast and Cingular wireless)
Claude Alex Jacques Skills
Claude Alex Jacques Education Details
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Business/Commerce, General
Frequently Asked Questions about Claude Alex Jacques
What is Claude Alex Jacques's role at the current company?
Claude Alex Jacques's current role is Ex-Tesla | Autopilot | Data.
What is Claude Alex Jacques's email address?
Claude Alex Jacques's email address is jl****@****hoo.com
What schools did Claude Alex Jacques attend?
Claude Alex Jacques attended Irvine Valley College.
What are some of Claude Alex Jacques's interests?
Claude Alex Jacques has interest in Bowling, Business Ventures, Movies.
What skills is Claude Alex Jacques known for?
Claude Alex Jacques has skills like International Trade, International Development, Export, International Business, New Business Development, Strategic Planning, Business Planning, Negotiation, Start Ups, Entrepreneurship, Business Strategy, Business Development.
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