Recruited to improve the profitability of the parts department by team building and improving coordination between Main office and Saint-John branch • Developed new marketing strategies for automotive products at wholesale and retail levels•Effectively managed Outside Part sales team deployed in New Brunswick, Prince Edward Island and Nova Scotia•Successfully established new pricing structure which increased margins by a minimum of 5% •Negotiated profitable deals with parts and accessories vendors and buyers group•Effectively implemented new automated parts ordering system with an end result of decreasing stock outs by 35% and increasing fill rate by 5%•Improved Parts department net promoter score by 8% in 2007 and 12% in 2008 by better allocation of resources and process improvement activities (Kaizen , 5s+1 etc.)

Recruited to improve the overall efficiency and profitability by taking the parts and service teams to the next level•Successfully implemented processes and procedures to improve the overall efficiency and profitability of the fixed operations•Developed marketing strategies for automotive products at wholesale and retail level•Effectively advised dealership on management issues related to business growth and profitability•Profitably negotiated better deals with parts and accessories suppliers•Continued to maintain and improve the highest degree of customer satisfaction

Recruited to identify retail growth opportunities due to the decline in dealer annual revenue related to warranty related effort.•Successfully directed and coordinated major in-dealership project in 2001 (Field Consulting Approach) which increased both retail sales and customers satisfaction by 12% and 7% respectively•Introduced new accessory merchandising techniques which resulted in a sales increase of 22% in 2004•Developed innovative and effective ways to market tires. Increased sales volume by 69% in 2004 in relation to 2003 (most significant increase in Canada).•Profitably implemented effective follow up and control procedures resulting in a 35% decrease of After Warranty Adjustments spending in 2004•Developed effective Extended Service Plan marketing techniques that put our sales territory first nationally in 2000 and 2001•Successfully implemented a snow tire promotion campaign in 2002 where the eastern region earned the highest sales volume in the country•Facilitated training seminars that focused on product knowledge but most importantly hands on comparisons of competitive products •Effectively advised dealerships on management issues geared to increase operational and dealership profitability•Successfully developed marketing strategies for automotive products and services (parts and accessories)•Ensured company compliance to after service standards and policies •Maintained the highest degree of customer satisfaction•Employed retail experience to increase workshop efforts •Profitably promoted different company banners « Quality Service », « Motorcraft, Fast Lane », etc.

Recruited to streamline operations and increase department profitability•Successfully increased sales while ensuring department’s profitability•Maximized technical personnel productivity and efficiency•Profitably planned the department’s daily operations•Built a winning team by effectively applying recruiting, staffing, training and performance policies

Recruited to implement new shop scheduling system and customer follow-up system with respect to preventive maintenance. •Successfully planned and organised the HR and material resources for the after sales department•Effectively implemented the processes and procedures required to increase customer satisfaction •Developed a client follow-up service designed to encourage customer loyalty when it comes to observing the manufacturer’s service maintenance program•Ensured compliance to manufacturer policies of after sales service•Obtained President’s award for excellence in customer service in 1992 and 1993