A playwriting graduate from the National Theatre School of Canada (1984) and UQÀM (1992), I was first a theater instructor, director, teacher and cultural columnist.From 1992 to 2000, I worked at Public Technologies Multimédia Inc. (PTM) as a multimedia writer, editor, translator, reviser, graphic designer and 2D animator, as well as project manager and director of quality assurance.From 2000 to 2009, I worked at My Virtual Model Inc. as a marketing analyst, user experience designer and customer support manager. I contributed to the company's strategic orientations, wrote proposals, press releases and conferences in collaboration with management, carried out product and patent studies, developed numerous storyboards and prototypes, wrote tutorials, press reviews, a blog and screen texts for all the company's web applications sold in five languages in Canada, the United States and Europe.From 2009 to 2021, I was research director at the Montreal Living Lab, a non-profit organization co-founded with Louise Guay and Kim Davis.