Personal Development, Focus on Family

Management and assurance of a customer-oriented, efficient and reliable ICT area. Achievements: renewed the basic ICT Infrastructure (Server / Storage), introduced ITIL Processes, professionalized the team (up skilling)• Digitization & transformation of group-wide hospital processes using modern and efficient information technologies. Achievement: 8 hospitals of the group digitized on standardized processes and applications, professionalized the ICT department and increased customer satisfaction• As a member of the operational management committee joint responsibility for the operational management of the hospital group and ensuring that ICT makes its contribution to the positive business development

• Accountable for achieving the IT operations cost target. Responsible for efficiently steering the IT demand for all IT service providers, including optimizing demand by steering European projects and saving initiatives• Responsible for building and managing a team of local Operations Demand Managers in Europe

• Responsible for a re-organization & change programme across Europe to bring business and IT closer together in each of the countries

• Responsible for the IT infrastructure account management (customer relationship management) towards the internal customers within 22 European countries. • Responsible for the timely delivery & provisioning of the IT infrastructure services • Significant staff and budget responsibility across Europe

IT Processes of the Holding cooperation algined to the business needs.