Claude Gauthier Email & Phone Number

Toronto, Canada Area

Small business acquisition in the commercial food equipment repair and service industry. We completed due diligence and successfully obtained funding. The process was quite interesting and educational. We built a strong team comprising of lending institutions, accountants, and lawyers. We also relied on mentors and colleagues with experience in SMB.

Toronto, Ontario, Canada

I worked as a substitute teacher for the French public school board in the Greater Toronto Area. I spent time in both primary and high school environments. I took great pride in helping students with learning difficulties and enjoyed seeing them achieve new levels with anything from grade school reading to high school math.

Canada

Protect-IP designs and engineers network architecture for single site security systems and multi-site enterprise systems. They integrate access control, video surveillance, intrusion alarm and perimeter protection systems by selecting and implementing the best IP based technologies to meet your business needs.I led the operations for this fast-growing.

Toronto, Canada Area

Led the field support operations managing 45 employees with 5 direct reports across Canada. I also had client facing accountability on behalf of 73 Field Engineers from our Service Partner and 11 Service Account Managers.We supported Canadian enterprise customers across verticals such as financial, telecom, government agencies, health care, manufacturing.

Toronto, Canada Area

I led the Product Support Readiness program for Global Technical Support. We worked with technical support teams across 5 worldwide support centers to ensure their readiness to successfully support all new product releases. This included anything from a patch release to a major product launch.We developed a standard scalable process to manage and deploy.

Toronto, Canada Area

I led a team of Knowledge Champions distributed across 5 global support centers. Together with our peers we implemented a scalable, repeatable process for our knowledge management strategy across worldwide technical support with a span of 700+ support analysts. We designed and deployed a home grown application - KnowlegeToolbox to manage the workflow of.

Greater Boston Area

I managed partners who provided global technical support for EMC’s Clariion (CX) product line supporting EMC customers worldwide. We negotiated partner contract terms and conditions including SLAs, penalties, bonuses and price per service request. We implemented the standard EMC processes across Partner operations.My first assignment was to oversee the.

Greater Boston Area

Together with 2 other Black Belts we launched the Six Sigma program across Global Services which consisted of over 4000 employees. I drove improvements and savings through Black Belt projects while I mentored Green Belts through their own projects. I worked with the Lean Six Sigma PMO to develop consistent training programs and a standard project.

Greater Boston Area

I led the C4 - Configuration, Code and Change Control team which consisted of Technical Support, Program Managers and Technical Writers across Massachusetts, Ireland and Japan.We implemented EMC's inaugural knowledge-base with supporting processes for worldwide remote support. We designed, implemented and managed the EMC global change control program.

Greater Boston Area

I was a member of the Config Group - the top level of support for the Symmetrix (VMAX) product line. We worked directly with product engineering on code enhancements. We developed the curriculum and taught the 1 week Advanced Symmetrix Configuration class – over 200 students trained worldwide

Ottawa, Canada Area

I was an onsite technical support specialist for the EMC install base in Ottawa, ON. I collaborated with the Ottawa sales team to grow the install base. I also served as the Symmetrix configuration specialist for EMC Canada.

Ottawa, Canada Area

While at StorageTek (was STC, then STK, then Sun bought STK, then Oracle bought Sun), I was an onsite technical support specialist for the Ottawa install base. My roles included Co-op student through to the Senior Customer Engineer role.

Electronics Engineering Technology Coop French, Electronics

Six Sigma Black Belt Certificate, Project Management