Miguel's Custom Clothiers & Formal Wear was started as a fine Men's Haberdasher on wheels. Servicing our clients in their homes and offices. Since those earlier days, we have grown into a full Men's Boutique show room across town, in Chesapeake, VA.

• Travel: 100% - Road Warrior• Demonstrated Samsung’s products and educated consumers on product offerings at store locations throughout the Tidewater and Peninsula areas.• Provided detailed feedback, recaps and status updates to the client on consumer purchases and comments about the product offerings and store inventory.• Maintained a working knowledge of clients’ products, features and functionality in order to be a subject matter expert.• Enthusiastically created a memorable Samsung experience for consumers.• Trained store sales staff and managers on selling points, benefits, capabilities, functionalities and how to qualify consumers for product purchases based on materials and techniques provided by the client.

• Met all sales objectives through selling of all products and services offered by the company. • Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.• Maintained strong knowledge of all company products, accessories, pricing plans, promotions, and service features. • Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager regarding local competition and product/service needs. • Handled service inquiries from customers.• Provided efficient, courteous customer service and assistance in all aspects of product offerings and services.• Actively sought for new business leads and opportunities.• Successfully obtained numerous small business accounts for retail locations.• Assisted management with training of co-workers on proper small business acquisition.• Facilitated local company marketing campaigns.

Worked directly with and assisted store Manager with oversight of day to day planning and coordinating of operations and events.Assisted with hiring, training and management of all store employees (typically 5-8 employees).Enhanced sales and recruiting knowledge, skills and abilities.Motivated staff to meet company directed performance goals to include sales, items per transaction, S&K credit card and average dollar sales.Responsibilities included merchandising, inventory control and completion of store floor sets.Conducted weekly staff meetings in absence of the store Manager.Developed and maintained long term quality customer relationships.

Operated and managed authorized Cingular Wireless dealer location.Worked independently to manage day to day store operations which included opening/closing the store, nightly cash deposits, and inventory control.Attended monthly company meetings to review policies and procedures as well as new products and offerings.Exceeded store daily and weekly sales quotas.Maintained customer information database.

Assisted in the upkeep and carried out established day to day store policies and proceduresWorked closely with manager in the execution of all store resets and recruiting.Trained fellow employees in usage of the P.O.S. (Point of Sales) system, Sprint Fast CDMA, and FDT Legacy order fulfillment. Built long outstanding relationships with customer to help create an neighborhood store experienceTraveled between stores to move inventory. Responsibilities included floor replenishment, stock, and inventory per store planograms.Promoted special advertised items and sold non- tangibles such as service plans and also RSAP (RadioShack Answer Plus). Scheduled monthly meetings with manager to review my individual sales performance and professional development.Solved customer issues in the absence of the managers.Practiced time management to ensure the execution of the store's S.O.P (Standard Operating Procedures).Reported inner store issues (i.e. unauthorized discount ticket or incorrect ticket ring-ups).Aided in the relief of some managerial tasks (equipment replacement and repairs, associate questions and answers). Accomplishment(s):Obtained 100% Certification in: FDT Nextel order fulfillment Parts Home Entertainment Satellites Promotion Management iPods CDMA Sprint Fast Customer Service Selling IntangiblesPromoted from a Classic Store to a Million Dollar Concept Three Store