Chief Operations Officer
CurrentOversee end-to-end website development projects, from design to deployment, including management of web server infrastructure and client accounts for web-related projects.Lead and optimise operational processes for creative, design, and scheduling functions, ensuring efficiency and high-quality output.Develop and implement strategic operational policies, monitor KPIs, and manage budgets to align with company objectives.Provide leadership to creative teams, fostering innovation and maintaining high client satisfaction across all agency services.Drive operational excellence through effective resource allocation, cross-departmental communication, and continuous improvement initiatives.