Claudette Alusa Email and Phone Number
Nairobi County, Kenya
Claudette Alusa's Location
Nairobi County, Kenya, Kenya
About Claudette Alusa
Welcome to my LinkedIn profile! I am Claudette Alusa, a dedicated and experienced Medical Services and Quality Assurance Lead. With over 8 years of expertise in healthcare and laboratory management, I specialize in implementing quality management systems that enhance patient care, ensure regulatory compliance, and optimize operational processes.I hold a Bachelor of Science in Medical Laboratory Sciences from Jomo Kenyatta University of Agriculture and Technology, alongside advanced certifications in ISO 15189:2022 Implementation, Risk Management, and Quality Management System Auditing. My academic foundation and continuous professional development have equipped me with a deep understanding of the critical elements of healthcare quality management. This knowledge has enabled me to develop and implement robust strategies that ensure laboratories and healthcare facilities meet the highest standards of quality, safety, and efficiency.In my current role as Quality Assurance Manager at The Nairobi West Hospital, I successfully led the transition from ISO 15189:2012 to ISO 15189:2022, securing KENAS approval ahead of schedule and ensuring full compliance with international standards. I’ve also played a key role in optimizing laboratory workflows, reducing turnaround times, and streamlining patient processes. My focus on operational excellence has consistently driven improvements in service delivery, patient satisfaction, and financial performance across multiple healthcare organizations.Previously, I held leadership roles at TIBU Health, where I managed home-based and clinic services, improving patient satisfaction by 40% and growing laboratory performance by 45%. I also developed strategic partnerships, increasing B2B collaborations, and helped launch new healthcare facilities, boosting revenue growth and expanding patient outreach. My commitment to quality and process improvement led to significant reductions in operational costs while enhancing service delivery across multiple location.My ultimate goal is to contribute to the creation of healthcare systems that prioritize patient safety, operational efficiency, and sustainable growth. I am eager to connect with like-minded professionals and organizations committed to making a lasting impact in the healthcare sector.
Claudette Alusa's Current Company Details
Claudette Alusa Work Experience Details
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Project Manager - ConsultantStralead Company LimitedNairobi County, Kenya
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Quality Assurance ManagerThe Nairobi West Hospital Aug 2023 - PresentKey Achievements● Successfully led the Laboratory’s transition from ISO 15189:2012 to ISO 15189:2022, enhancing quality management and patient safety, and earning KENAS approval four months ahead of the October 2024 deadline.● Organized ISO 15189:2022 training for 50% of staff in three months, boosting proficiency and compliance with updated standards.● Optimized laboratory processes, reducing turnaround time by 10%, resulting in faster diagnostics and improved patient satisfaction.● Successfully conducted a KENAS assessment in the first month, ensuring full compliance and maintaining accreditation standards.● Led a Safe - Care assessment initiative, raising departmental compliance from 50% to 57% within three months.● Streamlined patient journey processes, cutting average waiting times by five minutes per service across the facility.● Established key operational committees, reducing incident recurrence and improving policy implementation across the facility.● Prepared the laboratory for a successful KENAS assessment within two weeks of joining ensuring continued ISO 15189:2012 accreditation.● Initiated comprehensive Quality Management Systems training, reducing audit nonconformities from 52 to 11.● Developed a facility-wide training program that enhanced departmental skills and improved QMS implementation throughout the facility.● Led the QA initiative for the hospital college, conducting its first Internal Audit with NCK and TVET guidelines, resulting in approval for accredited courses and improved compliance.● Developed MoUs for student attachments at the hospital, ensuring thorough training, and reviewed all SOPs, policies, and college documents to maintain TVET and NCK compliance.● Demonstrated commitment to medical advancements and interdisciplinary collaboration by actively contributing as a member of the Bone Marrow Transplant & Tumor Board committee.
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Health Center ManagerTibu Health Oct 2022 - Apr 2023Nairobi, KenyaKey Achievements● Created and optimized processes for home-based, B2B, and clinic services, boosting NPS from 52% to 76% in two months.● Developed and implemented MoUs that increased B2B partnerships from 5 to 18 clinics in four months, significantly enhancing service reach.● Boosted laboratory performance by 45% and elevated customer satisfaction by 40%, leading to higher service standards and patient trust.● Enhanced test accuracy by 56% and increased revenue by 15% through stringent quality control measures, ensuring reliable results and financial growth.● Achieved a 25% reduction in errors and a 30% increase in process efficiency, leading to streamlined operations and improved productivity.● Led the Health Center opening project, resolving potential issues to ensure timely completion and a successful launch.● Oversaw the HIMS development with the IT team, completing the project 1.5 weeks early while ensuring patient data privacy.● Successfully opened a sub-clinic, increasing patient numbers from 300 to 450 per month and boosting monthly revenue by 15%.● Established staff-to-patient ratio guidelines and a streamlined onboarding process, aligning new hires with the company’s strategic goals. -
Quality Assurance ManagerTibu Health Sep 2022 - Apr 2023Nairobi County, KenyaKey Achievements● Developed accurate job descriptions according to guidelines provided by the Team Leader.● Reduced clinic expenses by 15% and increased patient satisfaction by 25%, enhancing financial efficiency and patient experience.● Successfully launched a new branch, exceeding targets by 10% and achieving 200% revenue growth.● Implemented streamlined onboarding processes, significantly reducing new hire integration time and enhancing staff assimilation.● Conducted data analysis to identify key patient needs, leading to the procurement of essential equipment and increasing monthly revenue from 1M to 1.3M by performing more in-house tests.Introduced 28 new in-house tests by selecting cost-effective equipment, reducing test turnaround time from 3 hours to 1.5 hours● Conducted the first internal audit for ISO 15189:2012 and Safe Care, identifying 13 nonconformities and achieving a 78% Safe Care score, validating the effectiveness of the quality plan.● Established a Quality Management team across all departments to oversee the development, implementation, and monitoring of the facility’s QMS.● Implemented HIMS and QMS systems, reducing departmental risks and incidents from 32% to 18% per month and decreasing incident recurrence by 65%.● Developed 93% of the required manuals, policies, SOPs, and processes in 9 weeks, achieving 89% patient satisfaction and full QMS compliance.● Conducted research to enhance understanding of projects and the specific institutions involved.● Demonstrated adept oversight of clinic operations through collaboration with key stakeholders.
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Laboratory ManagerTibu Health Sep 2021 - Sep 2022Nairobi, KenyaKey Achievements● Attained class E laboratory operational status within three weeks of joining, demonstrating efficient setup skills to facilitate prompt medical services.● Established a fully operational in-house laboratory in just three weeks by obtaining required documentation, securing regulatory approvals, and equipping staff, ensuring alignment with the facility's objectives.● Developed and executed a laboratory plan aligned with the company’s strategic goals, achieving all KPIs on time through detailed monthly task tracking.● Obtained investor approval for a $40,000 equipment upgrade, resulting in a 40% reduction in supply costs and an average revenue increase of Ksh 500 per test.● Developed a manual tracking system for patient test requests, turnaround time (TAT), and outsourced tests, consistently maintaining an error rate of less than 0.5% per month.● Enrolled 70% of laboratory tests in an External Quality Assessment (EQA) program and implemented Internal Quality Control (IQC) for all tests, ensuring result accuracy through method and equipment verification.● Implemented a procurement process that reduced monthly lab purchase costs from Ksh 500,000 to Ksh 200,000–280,000 by minimizing unnecessary inventory.● Collaborated with the Marketing department to develop wellness packages, resulting in a monthly average increase of 120 tests and a peak increase of 400 tests within four months.● Successfully advocated for the expansion of staff from 2 to 8 members, maintaining an 88% retention rate throughout my tenure.
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Quality Assurance Quality Control ManagerCheckups Medical May 2021 - Dec 2021Nairobi, KenyaKey Achievements● Successfully streamlined the inventory and procurement process.● Reviewed workflow to enforce adherence to customer requirements and expectations● Spearheaded the implementation of ISO 15189:2012 by conducting a comprehensive gap analysis, developing a Quality Manual, Policies, SOPs, and other essential documents to ensure compliance.● Enrolled laboratory tests into an EQA program, enhancing the verification of test methods and ensuring high standards of quality.● Created a procurement system that optimized the facility's budget, reducing excessive purchases by 10%.● Streamlined the laboratory workflow, reducing turnaround time by 23% and significantly increasing patient satisfaction, with feedback ratings improving from an average of 3 to 4-5 out of 5. -
Laboratory ConsultantIlara Health May 2021 - Dec 2021Nairobi, KenyaKey Achievements● Conducted thorough inspections of products and services to ensure compliance with ingrained quality standards. ● Maintained a strong focus on regulatory and legal compliance to ensure the laboratory operated within the bounds of all applicable laws and regulations● Successfully launched the Lumira DX equipment for point-of-care testing, including COVID-19 Rapid and D-Dimer tests, by establishing necessary SOPs and creating a comprehensive training plan for staff.● Developed MoUs for company partnerships, securing the first agreement with a major firm, resulting in the testing of approximately 10,000 staff members and generating about Ksh 0.5M in monthly revenue.● Achieved 100% project delivery, leading to the acquisition of five additional contracts from well-established companies and boosting the company's monthly revenue by approximately Ksh 0.5M. -
Health Center ManagerPenda Health Feb 2019 - Apr 2020Key Achievements● Exceeded patient number and revenue targets within the first three months, leading the branch to break even 2% ahead of the planned term.● Launched the first diagnostic center by creating a strategic plan and stakeholder mapping, ensuring timely and successful implementation.● Implemented processes and scheduled training across departments, achieving 100% readiness for the successful launch of the diagnostic center.● Led the branch to attain a 4-star rating out of 5 in a SafeCare assessment, showcasing strong adherence to quality standards.● Increased monthly patient numbers from 600 to over 1,100 through a strategic marketing plan, prompting extended working hours to accommodate demand.● Achieved the highest NPS across all branches for five consecutive months, reaching a peak of 92% due to excellent patient experience management.● Recognized as the best-performing branch three times in one year, with personal accolades as the Best Health Center Manager four times● Successfully opened a new branch by developing a comprehensive project plan that included marketing strategies, construction updates, staffing, and interior decoration, resulting in a high patient turnout on the grand opening day -
Laboratory ManagerPenda Health Feb 2019 - Apr 2020Key Achievements● Evaluated new process amendments to make appropriate recommendations based on their technical and quality impact, contributing to the continuous enhancement of processes and maintaining high-quality standards● Developed and implemented SOPs for the Laboratory across all branches, significantly increasing operational efficiency.● Introduced and enforced quality control measures, including equipment maintenance, IQC for all tests, and interlaboratory comparison, ensuring accuracy and reliability in test results.● Played a pivotal role in securing investor support by presenting data analysis on frequently requested tests, leading to the acquisition of necessary equipment and resources for expanded testing capabilities.
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Head Of DepartmentKenya School Of Medical Science And Technology Jan 2015 - Oct 2017Key Achievements● Performed routine program assessments to ensure comprehensive curriculum coverage, continuity, and progression for all pupils. ● Developed department policies and procedures about admission, assessments, and examinations. ● Stipulated and adjusted curriculum to meet and surpass national standards, fostering a high-quality educational experience.● Diligently orchestrated the creation and execution of annual departmental development plans and strategies. ● Designed and equipped practical laboratories according to course outlines, including developing detailed SOPs for each lab, ensuring students had the necessary resources for hands-on learning.● Oversaw the student selection process, ensuring only qualified candidates were admitted to the rigorous MLS program by thoroughly reviewing their academic qualifications.● Created a comprehensive annual budget for the department and established a fee structure that met departmental needs while maintaining affordability for students.● Collaborated with lecturers to develop a course outline approved by TVET and KMLTTB, ensuring all curriculum requirements were met for student certification.● Verified and assessed termly course outlines for each unit, ensuring timely coverage of all topics and required practical, and conducted routine program assessments.● Successfully managed the graduation of 80 students during my tenure, all of whom were certified by KMLTTB upon course completion.
Claudette Alusa Education Details
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Clinical/Medical Laboratory Science/Research And Allied Professions
Frequently Asked Questions about Claudette Alusa
What company does Claudette Alusa work for?
Claudette Alusa works for Stralead Company Limited
What is Claudette Alusa's role at the current company?
Claudette Alusa's current role is Project Manager - Consultant.
What schools did Claudette Alusa attend?
Claudette Alusa attended Jomo Kenyatta University Of Agriculture And Technology.
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