Claudette Naidoo's Location
City of Johannesburg, Gauteng, South Africa, South Africa
About Claudette Naidoo
I excel at relationship building and change management. I am a committed and hardworking individual who enjoys a challenge. During my career, there have been many challenges and I owe my growth and success to those challenges. Leading qualified and experienced individuals over the many years has proved that I have excellent delegation skills.IN addition to strong communication skills, I can work effectively in a team and as a Leader.I have been an integral player in specialized projects, facilitating a finance process and provided competitive sales support to maintain/sustain relationships with Finance Operations. I was responsible for ensuring that quality risk evaluation is performed to ensure sustainable profit and asset growth within the agreed Service Level Agreements.During 1987 I was selected as a protégé on the Management Development Program which was successfully completed. During August of the same year I was nominated to be interviewed by a group of consultants from the National Institute for Personal Research on equal opportunity. In November 1987 I made a presentation "As part of the The Training Needs in WesBank Pre-Legal Department". This was presented to 45 Executive Leaders of First National Bank (FNB) and WesBank respectively.My syndicate members and I published a book on "Training" which was implemented in the Pre-Legal Department. In July 1988 I was again nominated to represent WesBank to do a presentation of staff growth/opportunities and training.The presentation at Sandown Management Centre was made to the Board of Directors of WesBank, FNB and Southern Life.The growth and development of people, is one of my greater successes. I was awarded "Mentor of the Year" in 2005 for two staff members that was nominated for "Young Executives in Action". This program was in preparation for Junior Management, of which one is currently a senior Manager.I was part of the Learnership Program since its inception and have employed many learners on a permanent basis. Some hold very senior positions within the organization. In the various positions held, I was awarded Customer Service awards. Became a member of the "Club of 10" in 2002, which is a prestigious award. I was unanimously voted for the Collaboration Award by the CFO of FNB, CEO of FNB Corporate and the CEO of WesBank. the award was based on commitment and contribution to the success of the WesBank/FNB Collaboration.I hold a comprehensive Portfolio of Evidence of my successes in the various Divisions of WesBank.
Claudette Naidoo's Current Company Details
Profit Share Partners
Investments Manager
Claudette Naidoo Work Experience Details
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Investments Collections ManagerProfit Share Partners Jul 2022 - PresentRiverclub
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Credit Solution SpecialistWesbank Corporate Apr 2018 - Jun 2019Wesbank FairlandsPre-screen credit applications from Sales Team.Customer visit, depending on the size of the company and limit requested.Corporate GovernanceComplete credit assessment (analyzing financials, cash flow, vetting of contracts/tenders), complete presentation. Limits up to R49million to Credit Committee, over R50million to Head Office Credit Team.
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Credit /Operations ManagerImperial Fleet Management A Division Of Wesbank Corporate Jul 2014 - Jan 2017Pre-screening of Credit ApplicationsVetting of contracts, agreements/tenders. Customer visits.More complex deals discussed directly with clients.Deal MakerLiaise with WesBank Credit Team and Head officeRecommendation on Facilities.Fair amount of traveling -Consultants based Nationally and was responsible for Johannesburg, Cape Town and KZN. Finalize Credit Facilities. Deals packaged.Training consultants.Corporate GovernanceReported to CEO -
Training In Credit ApplicationsToyota Financial Services Division Of Wesbank Corporate Sep 2013 - Feb 2014JohannesburgAnalyze the integrity of Credit Applications and sharing with staffTo grow and develop marketers on how to be proactive in obtaining new business.Training in the understanding of Financials, cash flows etc.Engaged with various stakeholders for in-house training.Implementation of processes and procedures.Ensuring that Corporate Governance is adhered to.To present deals over R50million to the WesBank Head Office Credit BoardAssist the Fleet staff in submitting Credit… Show more Analyze the integrity of Credit Applications and sharing with staffTo grow and develop marketers on how to be proactive in obtaining new business.Training in the understanding of Financials, cash flows etc.Engaged with various stakeholders for in-house training.Implementation of processes and procedures.Ensuring that Corporate Governance is adhered to.To present deals over R50million to the WesBank Head Office Credit BoardAssist the Fleet staff in submitting Credit facilities and renewal of facilities.Visited large Corporate clients with marketers for an in-depth understanding. Show less
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Human Resources Training DevelopmentEnergy At Work Jan 2013 - Aug 2013Midrand, Gauteng, South AfricaNew processes and procedures implemented.Trained on the importance of costing.Coached and mentored staff.Assisted staff in achieving daily budgets.Make certain deadlines were met in accordance to clients requirements.Trained staff on how to market clients.Performance ManagementPerformance Management.
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Credit And Operations AssistantImperial Fleet Management A Division Of Wesbank Corporate Dec 2010 - May 2012JohannesburgNew JV with WesBank Corporate. Worked with CFO to implement processes.Trained consultants.Intervened with more challenging customers.Pre-screening of credit applications.Analysis of Financial Statements, Cash Flows.Vetting of contracts, tenders, letters of intent.Assisted with employment of new staff, trained and developedFinalized credit facilities.
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Deal Centre ManagerWesbank Jul 2006 - Jul 2010Pretoria, Gauteng, South AfricaSet up a Rural Deal Centre (within Corporate) to service marketers in various rural areas nationally.The whole intention was to take the Credit/Admin away from marketers, which will leave them to do their core function i.e. to market existing and new clients.This was a solution to grow our asset base and assist marketers to achieve their budgets.It was imperative to gain the trust of marketers as there was an element of fear of losing their client relationship to the staff at the… Show more Set up a Rural Deal Centre (within Corporate) to service marketers in various rural areas nationally.The whole intention was to take the Credit/Admin away from marketers, which will leave them to do their core function i.e. to market existing and new clients.This was a solution to grow our asset base and assist marketers to achieve their budgets.It was imperative to gain the trust of marketers as there was an element of fear of losing their client relationship to the staff at the Deal Centre.As this was a new Division within Corporate, resources were challenging. I was tasked with this new Division with 2 inexperienced staff members which eventually grew to an additional 3 Learners.The team grew within 3 months to a total of 9.A tank team was formed to assist with processes and procedures and to take our current workflow to a higher and more sophisticated level.Liaise/Develop relationships with Head Office Credit.Facilities included motor vehicles, trucks, plant and machinery, office and restaurant equipment as well as aviation.Accommodate the flow of business from marketers in order to speed up turnaround times on credit approvals.Facilitate the larger and more complex deals with my recommendation/signatureCoupled with this was inbound marketing.Visitation to large Corporate customers to various provinces.Analysis of Financial Statements, cash flows etc.Vetting of contracts, tenders etcSubmit deals to Credit Department with a view to achieving an approval rate of 80%.Communicate credit decisions to marketers and customers and to negotiate deal structure and pricing.Given the success of the Deal Centre, branches were opened nationally (Commercial and Corporate), KZN, Western/Eastern Cape, Fairlands Johannesburg and Pretoria.The Head Office was now moved to Fairlands Johannesburg were I was transferred and 54 Credit Analysts Nationally. Show less
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Commercial / Sales Manager Eastern CapeWesbank Jan 2005 - Jun 2006Port Elizabeth, Eastern Cape, South AfricaSeconded to the Eastern Cape to restructure the existing commercial branch.Training and developing staff that have been in their respective positions for a number of years.Ensure quick turnaround times on submissions.Turn once off transactions into bigger facilities to accommodate future assets.Attended weekly sales meetings to various FNB's (business is sourced from)Trained staff on the renewal of expired facilities on existing clients.Huge lack of experience in… Show more Seconded to the Eastern Cape to restructure the existing commercial branch.Training and developing staff that have been in their respective positions for a number of years.Ensure quick turnaround times on submissions.Turn once off transactions into bigger facilities to accommodate future assets.Attended weekly sales meetings to various FNB's (business is sourced from)Trained staff on the renewal of expired facilities on existing clients.Huge lack of experience in Corporate Governance which had to be adhered to regarding Credits conditions.Trained on analysis of Financial statements, cash flows, contracts etc.Performance Management had to be enforced.Recruitment of new staff.After 5 months the entire branch was restructured, placing staff in positions that were aligned to their skills. Show less
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Business Development ManagerWesbank May 2004 - Dec 2004Randburg, Gauteng, South AfricaBased at a Motor Branch. This division was non-banked (clients that did not bank with FNB).Together with a strong marketing team, strategies were put in place to grow our existing asset base.All Corporate deals introduced was followed through with meeting clients, to accommodate immediate and long term requirements.These facilities were formed and all vehicle requirements will be purchased from the branch's motor dealer which resulted in reciprocal business.Facilities were not… Show more Based at a Motor Branch. This division was non-banked (clients that did not bank with FNB).Together with a strong marketing team, strategies were put in place to grow our existing asset base.All Corporate deals introduced was followed through with meeting clients, to accommodate immediate and long term requirements.These facilities were formed and all vehicle requirements will be purchased from the branch's motor dealer which resulted in reciprocal business.Facilities were not limited to vehicles, as provision was made to include other assets, such as plant and machinery, office and restaurant equipment and aviation.Basic analysis of financials.During this short period, I recommended 3 promotions (approved) of which one was my successor. Show less
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Business Development ManagerWesbank Mar 2003 - Apr 2004Randburg, Gauteng, South AfricaI was approached by the Corporate General Manager to consider heading up the First National Bank Suite.Commercial business is much more challenging, unlike Corporate business which is less complex.The Randburg suite included 3 other suites and was made up of 17 FNB branches.Processes and procedures were put in place to alleviate the pressure of administrative work.performance management had to be enforced.Coaching and developing staff that was under performance… Show more I was approached by the Corporate General Manager to consider heading up the First National Bank Suite.Commercial business is much more challenging, unlike Corporate business which is less complex.The Randburg suite included 3 other suites and was made up of 17 FNB branches.Processes and procedures were put in place to alleviate the pressure of administrative work.performance management had to be enforced.Coaching and developing staff that was under performance management.Corporate Governance had to be adhered to.Staff were under pressure to perform given the volume of business.Individual budgets were eventually met and the branch exceeded budget quite comfortably. Show less
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Business Development ManagerWesbank Mar 2001 - Feb 2003Fnb Bank City, GautengDue to the restructuring within FNB, the WesBank branch re-located to FNB Bank City.Headed up a highly team of marketers that required minimal amount of training.Client visitation with marketers on business leads provided by FNB.Assisted on renewal of facilities on existing clients.I continued servicing clients of Rand Merchant Bank up until 2002, when a new Manager took over.I was tasked to focus on the collaboration with FNB Medium Corporate and WesBank Medium Corporate… Show more Due to the restructuring within FNB, the WesBank branch re-located to FNB Bank City.Headed up a highly team of marketers that required minimal amount of training.Client visitation with marketers on business leads provided by FNB.Assisted on renewal of facilities on existing clients.I continued servicing clients of Rand Merchant Bank up until 2002, when a new Manager took over.I was tasked to focus on the collaboration with FNB Medium Corporate and WesBank Medium Corporate, in addition to other responsibilities.Assisted with credit submissions and recommendations on more complex and bigger deals.Developed a strong relationship with various stakeholders (FNB and WesBank Credit)Increased our asset base with new and larger facilities.Together with the team, I concluded the one biggest deal of R22million and became a member of the "Club of ten".The collaboration between FNB and WesBank was a huge success and I was awarded the "Collaboration Award" Show less
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Business Development ManagerWesbank Aug 1999 - Feb 2001Randburg, Gauteng, South AfricaI headed up the FNB Randburg suite with 5 Marketers.The year of 1999 as also the start of the FNB Suites which was considered very elite.Business was sourced from FNB and I was given the sole mandate to service the newly Private Bank sector (formerly Henry Ansbacher) currently known as RMB Private Bank.This sector was made up of high net worth individuals that were either Directors/Shareholders.Together with a dedicated marketer, we preceded the expectations in terms of… Show more I headed up the FNB Randburg suite with 5 Marketers.The year of 1999 as also the start of the FNB Suites which was considered very elite.Business was sourced from FNB and I was given the sole mandate to service the newly Private Bank sector (formerly Henry Ansbacher) currently known as RMB Private Bank.This sector was made up of high net worth individuals that were either Directors/Shareholders.Together with a dedicated marketer, we preceded the expectations in terms of turnaround times and excelled in customer service.Trust, integrity and service excellence was of paramount importance which resulted in a very strong relationship with the CEO and Relationship Managers of RMB Private Bank.This also presented an excellent opportunity to look at facilities for their respective company's.By November 2000, the FNB Randburg Suite was the most successful in the country in terms of production and service.During this time FNB was going through a re-structure and I was given the opportunity to sit on the panel of interviewers. Show less
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Senior Business Development OfficerWesbank Aug 1995 - Jul 1999Gauteng, South AfricaSourced business from 8 FNB branches and walk in clients.Serviced new and existing clients.Operated with1 marketing assistant.Achieved budgets.Bank signatory.I was nominated customer service champion with several awards on a monthly basis.In 1998, the first time a Mentor award was presented for based on the coaching and growth in my marketing assistant who was later promoted as a Business Development Officer.
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Business Development OfficerWesbank Jun 1991 - Jul 1995Gauteng, South AfricaServiced 5 FNB Branches with no marketing assistant.Processed applications which included credit checks and drawing up of contracts manually.Signed up clients.Bank signatory.Corporate Governance was strictly adhered to.All documents had to be perfected prior to payout.
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Business Development OfficerWesbank May 1990 - Jun 1991Randburg, Gauteng, South AfricaI was promoted from marketing assistant to Business Development Officer to Investment Cars Ltd.This dealership was the biggest in the country, currently a listed company.I was based on their floor servicing walk in customers which was made up of 90%.All information provided manually was processed through a scoring system, which had to be faxed though to Head Office Credit for an approval supporting the deal.Declined deals on the system that had merit will carry my full… Show more I was promoted from marketing assistant to Business Development Officer to Investment Cars Ltd.This dealership was the biggest in the country, currently a listed company.I was based on their floor servicing walk in customers which was made up of 90%.All information provided manually was processed through a scoring system, which had to be faxed though to Head Office Credit for an approval supporting the deal.Declined deals on the system that had merit will carry my full recommendation and had to be considered on a discretionary basis.Clients were signed on the dealer premises, delivery will take place and being a Bank signatory added to the efficiency in payouts. Strict Corporate Governance.Given the success of the dealership, a photo of myself appeared on the financial statements of FNB, which was listed on the Johannesburg Stock Exchange. Show less
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Marketing AssistantWesbank Mar 1988 - Apr 1990Gauteng, South AfricaI was based at a branch and assisted multiple Business Development Officers.This included collecting additional information from clients, credit checks, drawing up of contracts and prepare for payouts.Strong Corporate Governance.In 1989 I became a Bank signatory.I was given a budget of R500k on a trial basis, this was achieved quite comfortably.In the latter part of 1989, I was transferred to a FNB as a marketing assistant to a Snr Development Officer.
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Pre-Legal OfficerWesbank Jan 1986 - Feb 1988Gauteng, South AfricaCollection of arrear accounts in the Corporate Sector.Proposed debt restructures.Strict arrangements made with clients for arrear payments instead of repossessions.Engaged the services of Field Agents for collections/repossessions.Worked closely with the Corporate branch were finance was approved.Strict Corporate Governance by making certain that the legal guidelines were adhered to.On assets repossessed, the preparation of all legal documents were processed prior to… Show more Collection of arrear accounts in the Corporate Sector.Proposed debt restructures.Strict arrangements made with clients for arrear payments instead of repossessions.Engaged the services of Field Agents for collections/repossessions.Worked closely with the Corporate branch were finance was approved.Strict Corporate Governance by making certain that the legal guidelines were adhered to.On assets repossessed, the preparation of all legal documents were processed prior to handing the account over to Legal.My arrear accounts were the lowest and was later offered the position as Marketing Assistant for the same Corporate Branch. Show less
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Pre-Legal OfficerWesbank Jan 1986 - Feb 1988Gauteng, South AfricaCollection of arrear accounts in the Corporate Sector.Proposed debt restructures.Strict arrangements made with clients for arrear payments instead of repossessions.Engaged the services of Field Agents for collections/repossessions.Worked closely with the Corporate branch were finance was approved.Strict Corporate Governance by making certain that the legal guidelines were adhered to.On assets repossessed, the preparation of all legal documents were processed prior to… Show more Collection of arrear accounts in the Corporate Sector.Proposed debt restructures.Strict arrangements made with clients for arrear payments instead of repossessions.Engaged the services of Field Agents for collections/repossessions.Worked closely with the Corporate branch were finance was approved.Strict Corporate Governance by making certain that the legal guidelines were adhered to.On assets repossessed, the preparation of all legal documents were processed prior to handing the account over to Legal.My arrear accounts were the lowest and was later offered the position as Marketing Assistant for the same Corporate Branch. Show less
Claudette Naidoo Skills
Management
Business Development
Customer Service
Microsoft Office
Performance Management
Project Management
Marketing Strategy
Account Management
Negotiation
Customer Retention
Claudette Naidoo Education Details
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Montarena HighMatric -
Montarena High
Frequently Asked Questions about Claudette Naidoo
What company does Claudette Naidoo work for?
Claudette Naidoo works for Profit Share Partners
What is Claudette Naidoo's role at the current company?
Claudette Naidoo's current role is Investments Manager.
What schools did Claudette Naidoo attend?
Claudette Naidoo attended Montarena High, Montarena High.
What skills is Claudette Naidoo known for?
Claudette Naidoo has skills like Management, Business Development, Customer Service, Microsoft Office, Performance Management, Project Management, Marketing Strategy, Account Management, Negotiation, Customer Retention.
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