As Head of Operations, I oversee the People Management function- Leadership; Attraction & Selection; Retention; Training and Development; Performance Management as well as the Financial aspect of the business, whilst attending to the day to day Operations of the business.

H.R AdministrationRecruitment and SelectionEmployee relations: Create and implement all processes where necessaryChampion the Performance Management process throughout the companyDrafting Performance Management templates Ensuring that the Performance reviews are completed for all employees by the Line LeadersChampion Job description process – drafting of job descriptions and implementation thereof.Ensuring staff wellness and morale are constantly monitored and manage any anomalies Proactively seek out any potential staff issues and manage outcomes Manage staff expectations Payroll and Employee Information: Responsible for all data capturing relating to employee information Full function payroll processing including reportsInduction: Create and implement processes where necessaryEnsuring new employees are introduced to the company on the morning of their first dayEmployment contract and other documentation signed off on the employees first dayTimeously conducting the Induction programEnsure the Line leader provides continuous feedback and conducts the 3 month probation assessmentCommunicate arrival of new staff member to the company the day beforeLabour compliance: Assist with queries related to company policiesFacilitating grievances, disciplinary procedures; performance management; advise managers on how to manage staff issues within their teamsEnsure compliance with company specific HR Strategy and Policies

H.R Administration (contracts, policies,leave,induction)End to end Recruitment;BEE Audit preparation; VIP Payroll (input preparation, capturing, reports, payments;payslips;leave)Compliance reporting: Employment Equity WSP & ATR reporting:MICT SETA, Services SETA, W&R SETA WCA/COIDA reportingTraining and Development: Skills development programmes, Qualified Train-the-Trainer

H.R Administration: Administration of: Leave schedule Updating company organogram Provident Fund Accurate tracking of training attended by employees Ensuring Exit process is completed timeously Accurate drafting of all H.R documents Ensure all HR documents are signed by employees Updating of the H.R report on a weekly basis Update the Intranet with H.R information regularly Recruitment and Selection: Responsible for collation of recruitment documentation – Job adverts, Job descriptions, KPA’s Work closely and build relationships with Recruitment agencies Screening of CV’s within 48 hours of candidate application Setting up interviews with Line Managers Reference checking Conduct Interviews Provide feedback to Agency and / or candidate Compiling offer letters Ensure all interviewed candidates receive feedback Employee relations: Champion the Performance Management process throughout the company Assist in drafting Performance Management templates Ensuring that the Performance reviews are completed for all employees by the Line Leaders Assist in collating information for WSP & ATR Assist in collating information for EE and BBBEE Payroll and Employee Information: Responsible for all data capturing relating to employee information; maintenance of employee files Ensure that monthly payroll input is captured timeously and accurately Ensure information on VIP system is accurate Onboarding: Ensuring new employees are introduced to the company via the Intranet on the morning of their first day Employment contract and other documentation signed off on the employees first day Timeously conducting the Induction program Ensure the Line leader provides continuous feedback and conducts the 3 month probation assessment Labour compliance: Assist with queries related to company policies Facilitating grievances, disciplinary procedures etc Ensure compliance with company specific HR Strategy and Policies

E-mailing schedules to stores for the incentive cut-offFollowing up on schedules that are received via email and telephoneCreating a consolidated schedule to meet the timeous deadline of 72 hours as set by the Finance Division of the companyCreating a concise and accurate MS Excel schedule within a week to be executed in the payroll run i.e salary amounts to be paid to the employees. Attending to all salary related queries and ensuring calls are logged with relevant departments such as IT for technical faultsFollow up on queries timeouslyEnsure all schedules sent in by the stores are filed methodically which will allow for easy access in the event of any queriesEnsure a printed interface of the incentives are received and distributed to the stores before payroll cut-off to detect errors and make necessary adjustments before the final salary run within a 3-day deadlineConstant liasing with the stores via email and telephone and administering of strict deadlines to achieve the target as set out by the Finance DivisionElectronic diary managementEnsure that all documentation received from the Human Resources department is accurately completed with the relevant information; correct signatories and processed timeously on the payroll systemConstant liasing with the Human Resources department and storesEnsure filing is done according to procedure to prevent misuse of information and protect confidentialityAssist the payroll department in the event of staff absence or other projects

Co-ordinated daily administrative dutiesReceived patriotsReceived cash and goods in kindsResponsible for premises i.e. opening and closing of buildingEnsured maintenance of the premises was carried out promptly and efficiently by the relevant partiesStock ordersPayment of ordersBudget forecasting for medical stockLiased with suppliers and sponsorsCo-ordinated meetings, workshops, seminars and eventsProvided administrative support to the Executive Committee.REASONS FOR LEAVING: Better prospects in a corporate environment.