Claudette Lovvorn Email & Phone Number

United States

Leader of the project management, solutions, and training teams working with large customers to deliver white-glove, customized software and services to new and existing customers during software implementations and upgrades. Coordinate activities with leadership of other teams to ensure seamless customer experience, interface with senior level executives.

Birmingham, Alabama Area

AVP, Operations--September 2016-August 2019Implemented an Underwriting Advisory Committee to assist with making processes more consistent and facilitate communication between departments. Led creation of departmental core values, and a structured leadership training program for departmental management. Strengthened measurement and reporting of key.

Responsible for business and strategic planning, business operations, human resources, business management, facilities management (including office moves and buildouts), technology systems, risk management, and legal matters. Also responsible for all aspects of company financials, including budgeting; expense, cost and margin control; and reporting..

Direct workflows, processes, and operations for 32 life insurance brokerage offices. Establish and implement systems, processes and guidelines for processing business, including training and ongoing support. Manage AgencyWorks case management system for all Highland brokerage offices. Direct efficiency and process improvements through involvement in.

Birmingham, AL

Full charge of all administrative agency operations, including personnel, production reporting, computer systems, licensing and contracting of agents and brokers, equipment, office space (including expansions and remodels), and oversight of all business processing. Liaison for management, agents, staff, Home Office, and clients. Served on Office Managers’.

Ciop, Cxap, Lssbb, Business

Education record

Education record