Claudia Archbold Barboza Email & Phone Number

Toronto, Ontario, Canada

• Oversee and coordinate all retail operations including labelling, packing, and shipping, ensuring the efficient and cost-effective process of all orders following customer standards and operational compliance manual.
• Liaise with various departments, including production, sales, and purchasing, and stakeholders for anticipated supply and demand requirements to ensure stock availability of raw materials, finished goods, marketing.
• Resolve daily operations issues and provide recommendations to improve productivity and logistics operations by developing KPIs and operational Balance Scorecard (customer and process perspective) that includes OTIF.
• Responsible for replenishment of finished goods of all retail products from internal and external suppliers and determining optimal safety stock and inventory levels based on demand
• Analyze monthly POS data and evaluate freight rates, which provide information to manage stock levels, full-fill orders efficiently, implement improvements, optimize the order processing cycle, and reduce operating costs
• Maintain a 98% order fulfillment rate, ensuring timely and accurate processing of retail orders and contributing to the company's H1 2023 department customer satisfaction rate.

Toronto, Ontario, Canada

• Prepare, review, and submit operational status reports and ensure the provision of materials and supplies for the retail department meets the target and keep track of quality, quantity, inventory levels, delivery.
• Determine shipping priorities and assign labour work to the department based on customers’ orders and delivery requirements while strategically maintaining quality throughout logistics processes

Toronto, Ontario, Canada

-Prepared daily outbound (PM) volume reports and packing status (when the task is assigned) with interface with management to ensure key objectives are realized-Sorted, loaded, and unloaded domestic and international packages according to the weekly role assigned to guarantee the PM sort closeout is correct and on time-Accommodated and carefully handled.

Bucaramanga Metropolitan Area

• Managed and optimized the operation budget for the distribution centre making decisions about the warehouse, receiving and shipping customers´ orders, ensuring a 98% total budget execution (including warehouse.
• Established and implemented methods to improve inventory control enhancements such as physical inventory and cycle counting to recover the Inventory Record Accuracy (IRA) up to 75% resulting in the effective.
• Increased and controlled Fulfillment Rate up to 98.5% of customer orders shipped them efficiently in quality and quantity with correct delivery verification through accurate customer information.
• Consistently met outbound and inbound schedules for all carriers resulting in meeting customers' delivery expectations and ensuring all KPIs (On-time Deliveries, Order Fill Rate and Order Accuracy) are met
• Managed and monitored warehouse workforce by ensuring all team-basis performance is aligned to the operation's goals and SOPs
• Ensured that all materials and finished goods (inbound) needed for the week's demand were on hand and collaborated with the planning team to ensure production needs were met

Barranquilla, Atlántico, Colombia

• Handled and developed a solid and trusting relationship between the most important client accounts and the company by negotiating contracts and strategic planning
• Managed client contracts for a budget of up to CAD 200,000, ensuring that all client needs were satisfied through the implementation of logistics and supply chain procedures
• Proposed new initiatives with the design, implementation, and sustainability of operational projects to re-engineer their processes and execute best practices
• Increased Customer Satisfaction Score in 2016 up to 99% for the stakeholder Baxter International Inc. an American multinational healthcare company, achieving loyalty and Customer Certifications
• Develop KPIs based on operation and sales statistics to create solutions and reports on account progress, forecast, goals and strategies for internal and external stakeholders
• Helped clients to be within their transportation budget by optimizing our services to them, creating a win: win strategy and cost saving projects while mastering their performances with KPIs aligned to each industry

Regional Costa Atlantica

• Ensured all shipping, receiving, warehousing of product, order picking and cycle counts were accurate and on time and that deliveries were made to both internal and external customers in terms of services, purchase.
• Responsible for leading all SAP transactions related to purchasing, invoicing, and distribution, while assessing product availability of orders and updating them as required
• Reduced inventory holding costs by identifying non-selling SKU and developed an exit plan to reduce the inventory, improving the total inventory accuracy indicator up to 93%
• Established the logistics regional budget with the Director, proposing improvements to minimize the costs while achieving efficiently internal and external deadlines for deliveries
• Performed employee training and evaluations while promoting a safe team environment in the department in accordance with company policies and procedures

Cartagena, Bolívar, Colombia

• Managed the day-to-day operations of the logistics and distribution of the ExxonMobil Lubes account including distribution, loading and unloading, supporting inventory and cross-docking and ensuring all deliveries are.
• Analyzed shipments, freight, daily rates, and adjustments to invoicing process by following-up deliveries and communicating discrepancies to present an action plan to reduce them
• Coordinated and ensured shipments had the proper paperwork for shipping, including Bills of Lading, customs forms, and invoices, and left on time while liaising between the carrier and the consignee or the internal.
• Prepared budget and monthly forecast of volumes of customer delivery, and provided new custom quote requests are fulfilled within 24-48 hours
• Managed security and performance KPI indicators (Carrier Performance Scorecard) and coordinated inspections related to control safety and health standards
• Supervised associates and drivers and guaranteed that all the client´s SOP are aligned with employees' training requirements

Cartagena, Bolívar, Colombia

• Cartagena Refinery Project: Ecopetrol (Oil & Gas).
• Drafted and submitted up to 25% Notice of Change (NOC) and Change Order (CO) of all project proposals aligned with business goals to the client Cartagena Refinery (Ecopetrol).
• Coordinated changes in scope or conditions from the original term of the contract that involve additions or deletions from both the current and target budgets, submitting the official form and tabulating current and.
• Ensured accurate and complete asset information required for the project and stakeholders by analyzing the resources incurred by the company when the supplier does not accomplish the requirement.

Cartagena, Bolívar

• Six Sigma Analysts Software: SAP. Member of the Six Sigma Project since February of 2012 applied to the loading process of the packaged product in the lubricants plant of Cartagena:
• Implemented D M A I C method (Define, Measure, Analyze, Improve and Control).
• Collected information and prepared the process times studies.
• Modified the dispatch procedure and logistics.
• A 25%reduction of was obtained in the total time of the overall process for the transport modalities of the company. Distribution & Logistic Trainee. (1 year)
• Analyzed and followed up on KPI of the area and in-house on safety matters and company guidelines, achieving improvements in the processes. Utilization of Office tools for the analysis and presentation of results.

Post Secundary College Diploma, Business Supply Chain And Operation Management

Graduated with Honours

Postgraduate Degree, Logistics Management

Bachelor Of Industrial Engineering., Ingeniería Industrial