Claudia Arcon

Claudia Arcon Email and Phone Number

Fundadora y Directora @ INARA Coaching & Liderazgo Femenino
Guatemala
Claudia Arcon's Location
Guatemala City, Guatemala, Guatemala, Guatemala
Claudia Arcon's Contact Details

Claudia Arcon personal email

About Claudia Arcon

🛍️ Passionate Customer Experience LeaderHighly motivated and results-oriented senior executive with over 20 years of dynamic experience across retail, shipping, logistics, and chemical distribution industries. I excel at crafting exceptional customer experiences and optimizing supply chains for maximum efficiency.🤝 Customer-Centric Visionary | Core Competencies:✨ Customer Experience (CX) Transformation✨ Process Optimization (Lean Six Sigma)✨ Strategic Business Planning✨ ERP Implementation (Advanced)✨ Data Analysis (Power BI)✨ Exceptional Communication Skills✨ People Development & Leadership✨ Complex Problem Solving✨ Attention to Detail & Time Management🌟 Noteworthy Projects:Customer Service Area Transformation | Caldic (2021)Orchestrated the strategic shift of customer service in Latin America.Inventory Process Automation | Importadora y Exportadora Gil (2020)Implemented automation processes, enhancing efficiency and accuracy.ERP Implementation (SmartBit) | Importadora y Exportadora Gil (2020)Led the successful implementation of SmartBit ERP as a key user.Procurement Area Transformation | Corp. Multi Inversiones (2012)Played a pivotal role in transforming the procurement department.Lean Six Sigma-Driven Call Reduction | Maersk (2008)Achieved a 30% reduction in incoming calls through Lean Six Sigma methodology.My passion for creating exceptional customer experiences, paired with my expertise in supply chain optimization, has been the driving force behind my successful career. I'm dedicated to delivering excellence in all endeavors, and I'm eager to connect with professionals who share my commitment to professionalism, respect, and honesty.Let's connect and explore how we can collaborate to achieve outstanding results together. Feel free to reach out—I'm always open to new opportunities and challenges.✈️ Passionate about human relations, traveling, and thriving in multicultural environments.

Claudia Arcon's Current Company Details
INARA Coaching & Liderazgo Femenino

Inara Coaching & Liderazgo Femenino

View
Fundadora y Directora
Guatemala
Claudia Arcon Work Experience Details
  • Inara Coaching & Liderazgo Femenino
    Fundadora Y Directora
    Inara Coaching & Liderazgo Femenino
    Guatemala
    View
  • Importadora Y Exportadora Gil S.A.
    Operations And Customer Experience Director
    Importadora Y Exportadora Gil S.A. Apr 2024 - Present
    Guatemala City, Guatemala, Guatemala
  • Mtm Logix
    Operations And Customer Experience Director
    Mtm Logix Feb 2023 - Oct 2023
    Mexico City, Mexico
    Successful implementation of integrated solutions that optimize the supply chain and deliver cost savings while maintaining and improving service levels. Client satisfaction and retention by building strong client relationships and understanding their unique needs. Supply chain cost reduction through strategic procurement, process improvements and network optimization.Successfully leading and developing a high-performing logistics team by mentoring team members and fostering a collaborative and motivated work environment.Mitigating risks and ensuring minimal impact on operations during challenging situations.
    View
  • Caldic Latam
    Cluster Customer Service Leader (Cenam)
    Caldic Latam Jun 2021 - Feb 2023
    Empresariales Monte Maria Of 301, Calzada Aguilar Batres, 45-54, 01011 Guatemala
    Latin America Customer Service Transformation from an operational to a strategic areaContribute to sales fulfillment vs. forecast, management of slow-moving and no-moving, alignments with other areas, ensuring compliance with the strategy, rules, and policies.Standardization of concepts, processes, roles, and area responsibilities.Organization of Latin American Customer Service structure according to GTM strategy - right peoplein the right positions.
    View
  • Importadora Y Exportadora Gil S.A.
    Operations Manager
    Importadora Y Exportadora Gil S.A. Feb 2017 - Jun 2021
    Guatemala
    Conduct day-to-day project coordination, planning, and implementation across multiple teams.Planning efficient resource utilization.Creation, execution, and control of KPIs and SOPs.Elaborate and present KPI reports.Evaluation and approval of negotiations with local and foreign suppliers.Budget alignment during negotiations with suppliers.Ensure renewals of legal documents and health certificates before the expiration date.
  • Cmi-Corporación Multi Inversiones
    Procurement Supervisor Gt
    Cmi-Corporación Multi Inversiones Aug 2012 - Jun 2016
    Guatemala
    Ensure timely delivery of Purchase Orders to suppliers in compliance with SLAsQuality control.Create and deliver tools to follow up on supplier's fill rate.Elaborate and present KPI reports.Planning efficient resource utilization.Use and continuously improve standard processes and achievements.
    View
  • Ingenio Magdalena S.A.
    Export Manager
    Ingenio Magdalena S.A. May 2010 - Jun 2012
    Guatemala
    Control and supervision of exports under 29-89 regime.Improve export and payment processes with traffic light controls.Control local purchases and sales.Maintain constant communication with customers and also resolve their complaints and requirements.Negotiation with shipping lines.Communication and follow-up with local Customs.Elaborate and present financial, statistics andadministrative reports to stakeholders. Ensure SLA's compliance according to customer´s contracts.Customer collection activities.Payment provision to suppliers
    View
  • A.P. Moller - Maersk
    Customer Service Supervisor
    A.P. Moller - Maersk Oct 2006 - May 2010
    Guatemala
    Key contact for South Atlantic Express service hipper care team within the Middle America region (Mexico, El Salvador, Honduras, Nicaragua, and Guatemala).Elaborate and present KPI reports.Improve services and efficiency levels in the Export department.Keep the efficiency level of the call center at 98%.Solving issues within the Export department.Level improvements in the Customer Satisfaction Survey from 4.9 to 5.6 points (The maximum score is 7)Improve service levels by organizing the Customer Service department into the backline and frontline structure according to employees' skills.
    View
  • Finotex
    Sales Manager
    Finotex Sep 2002 - Oct 2006
    Colombia
    To recover the company’s name credibility in front of the woven and printed labels market improving our client portfolio to 25%To promote heat transfer labels reaching sales up to USD 20.000 per monthTo establish action plans that let me show a 25% growth in the region. For this activity, I wasn't onlyconcentrated on the attainment of new accounts but in the maintenance of actual clients.Increase the thermal center operation by 32% through the productive capacity, technology, and a better work organization.It reached the sales budget assigned to the region, by 125%, during the 5 months I was working there.Coordination of the Pereira sales, recovering the most important customer for that region (C.I. Nicole S.A.) and making sales for around US$ 40.000 / month with a 15% increase average per month.Attainment of the account Liz Claiborne represents US$ 500.000 per month for the company.Increase the target of the following accounts: GAP, Target Corporation, and Levi Strauss.Peruvian sales coordination, reactivating the most critical Old Navy brand consumers; making sales for US$100.000 per month and with a 200% region increase.
    View

Claudia Arcon Skills

Personnel Management Timely Decision Making Visionary Thinking Strategist Creative Direction Meticulous Eye For Detail Proactive Self Starter Analytical Skills Numerical Analysis Building World Class Teams Conflict Management World Class Customer Service 5s Six Sigma Lean Thinking Ethics Personal Values Cambio Organizacional Seis Sigma Ventas Liderazgo De Equipos

Claudia Arcon Education Details

Frequently Asked Questions about Claudia Arcon

What company does Claudia Arcon work for?

Claudia Arcon works for Inara Coaching & Liderazgo Femenino

What is Claudia Arcon's role at the current company?

Claudia Arcon's current role is Fundadora y Directora.

What is Claudia Arcon's email address?

Claudia Arcon's email address is cl****@****hoo.com

What schools did Claudia Arcon attend?

Claudia Arcon attended Universidad Mariano Gálvez, Panamerican Business School, Panamerican Business School, Panamerican Business School, Pontificia Universidad Javeriana, Universidad Del Norte, Universidad Del Norte.

What are some of Claudia Arcon's interests?

Claudia Arcon has interest in Leadership, Coaching, Art, New Technologies, Crossfit And Trx.

What skills is Claudia Arcon known for?

Claudia Arcon has skills like Personnel Management, Timely Decision Making, Visionary Thinking, Strategist, Creative Direction, Meticulous Eye For Detail, Proactive Self Starter, Analytical Skills, Numerical Analysis, Building World Class Teams, Conflict Management, World Class Customer Service.

Not the Claudia Arcon you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.