Claudia Arcon Email & Phone Number

Guatemala

Guatemala City, Guatemala, Guatemala

Mexico City, Mexico

Successful implementation of integrated solutions that optimize the supply chain and deliver cost savings while maintaining and improving service levels. Client satisfaction and retention by building strong client relationships and understanding their unique needs. Supply chain cost reduction through strategic procurement, process improvements and network.

Empresariales Monte Maria Of 301, Calzada Aguilar Batres, 45-54, 01011 Guatemala

Latin America Customer Service Transformation from an operational to a strategic areaContribute to sales fulfillment vs. forecast, management of slow-moving and no-moving, alignments with other areas, ensuring compliance with the strategy, rules, and policies.Standardization of concepts, processes, roles, and area responsibilities.Organization of Latin.

Guatemala

Conduct day-to-day project coordination, planning, and implementation across multiple teams.Planning efficient resource utilization.Creation, execution, and control of KPIs and SOPs.Elaborate and present KPI reports.Evaluation and approval of negotiations with local and foreign suppliers.Budget alignment during negotiations with suppliers.Ensure renewals.

Guatemala

Ensure timely delivery of Purchase Orders to suppliers in compliance with SLAsQuality control.Create and deliver tools to follow up on supplier's fill rate.Elaborate and present KPI reports.Planning efficient resource utilization.Use and continuously improve standard processes and achievements.

Guatemala

Control and supervision of exports under 29-89 regime.Improve export and payment processes with traffic light controls.Control local purchases and sales.Maintain constant communication with customers and also resolve their complaints and requirements.Negotiation with shipping lines.Communication and follow-up with local Customs.Elaborate and present.

Guatemala

Key contact for South Atlantic Express service hipper care team within the Middle America region (Mexico, El Salvador, Honduras, Nicaragua, and Guatemala).Elaborate and present KPI reports.Improve services and efficiency levels in the Export department.Keep the efficiency level of the call center at 98%.Solving issues within the Export department.Level.

Colombia

To recover the company’s name credibility in front of the woven and printed labels market improving our client portfolio to 25%To promote heat transfer labels reaching sales up to USD 20.000 per monthTo establish action plans that let me show a 25% growth in the region. For this activity, I wasn't onlyconcentrated on the attainment of new accounts but in.

Mba, International Business, Guatemala

Gerencia Y Dirección De Equipos De Servicio, Customer Service

Professional Certification In Lean Six Sigma, 50 Hours (95 Credits). Guatemala

Gerencia Y Negociación Estratégica En Compras

High Management In Marketing And Sales., Marketing And Sales, Colombia

Marketing, 160 Hours (10 Credits). Colombia

Business Management, Marketing, Colombia