Claudia Bok Email & Phone Number

Den Helder, North Holland, Netherlands

Responsible for preparing ship's documentation according to customs and immigration regulations. Main point of contact between the ship and Port Agent, Immigration officials and shoreside personnel. Responsible for auditing immigration information entered into the computer system, collect missing information, preparing arrival and departure manifests.

Providing exemplary problem resolution to guests at all times. Enhancing the department by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Heerlen, Limburg, Netherlands

Maintaining highest level of guest satisfaction by providing information and proactively offering suggestions and support to guests. Conducting orientation talks throughout the cruise and providing language assistance. Cooperating with the Guest Services Department documenting complaints and collecting all necessary documents when required.

Responding to all guest requests, concerns and issues in a timely and professional manner. Provide premium guest service by handling all communications in accordance with the set standards and perform administrative and record-keeping tasks.

Enschede, Overijssel, Netherlands

Central point of contact between customer and project group, assisting Project Manager with the implementation of digital projects and day to day project planning and monitoring.

Haaksbergen, Overijssel, Netherlands

Responsible for ordering of materials, product shipment and delivery tracking.

Enschede, Overijssel, Netherlands

Hengelo, Overijssel, Netherlands

Paris, Île-de-France, France

Bachelor'S Degree, International Business And Management

Bachelor'S Degree, International Business

Study Abroad Semester