My function is to recover debts for clients by calling customers to arrange repayment of overdue bills. Main responsibilities: Handle incoming and outgoing calls, process payments, and resolve customer concerns.
Sunrise Credit Services is a family-owned debt collection agency that collects debts for creditors. 2024 Top Long Island NY Work Place

Billing Specialist for USA, Canada, and Puerto Rico markets with trilingual capabilities.• Trained in multiple systems (i.e., Salesforce, Bullhorn, PeopleNet, Custom Match, Oracle, Oracle Cloud, PeopleSoft, Smart screen & APB screen, etc.), an expert in E-processing reports, sales taxes, linking external & internal customers, cost centers, kick outs, reports, etc. Responsible for many Corporate, Partnership, and Transactional accounts. Subject matter expert in multiple tools to gather critical data to answer clients and the organization efficiently.• Recognized for maintaining a solid relationship with internal and external customers, promptly exceeding their expectations, and adapting well to change when ideas arise.• Deep knowledge of all the functions of Billing Box, mastering cost center setups, sales tax adjustments, reports, adjustments, and the very complex kick-out process. Provide information requested from auditors.

Expert in understanding my clients’ life through taxes and find ways to assist them by preparing complete and accurate tax returns while delivering outstanding client service:Conducting tax interviews with clientsEnsuring client confidentiality and privacyIncreasing retention of all clientsOffering additional products and servicesActively participate in local marketingIRS audit support & attendanceGenerating business growthGrowing tax expertiseProviding mentoring and supporting teammates

As a businesswoman Cecy Solano established The Corn Flower with a vision of building one of the Arizona's finest catering services. With more than 10 years of professional and multicultural experience combined working for Top corporations such as Coca-Cola, Citibank, Halliburton and KPMG her executive team infused every dish created with their extensive knowledge and passion for perfection. Traveling around the world and working for different non-profit organizations Cecilia Solano earned the highest ratings and was rewarded with countless opportunities to experiment. She created eclectic menus and always maintained a clear vision of her dedication to fine dining.

Reporting to the General Manager of the Plant in Hollywwod, FL, controlled and consolidated the labor hours of the Plant employees.Reviewed internal control standards to ensure compliance with policies and procedures preparing full disclosure of operative and financial reports.Controlled and consolidated the labor hours of the production plant employees (all shifts) .

Reporting to the Regional Operations Director, providing support to control the operations of Mexico, Argentina, Colombia and Venezuela. Participated actively during the end-to-end implementation of the Project Accounting System (subsystem of SAP) within the region.

Planned and performed audit procedures, and prepared full disclosure of financial and operative reports for branches and the most outstanding divisions within the Financial Group. Participated in the implementation of automatic systems for monitoring and controlling regional operating centers.

Reviewed internal control standards to ensure compliance with policies and procedures for multiple Fortune 500 companies, such as Nivea B.D.F., Zeneca Mexicana, and H-Steel. Visited KPMG-Dusseldorf, Germany in July 1995 with team.