Claudia Chang Email & Phone Number

New York, NY, US

New York, NY, US

Drive product development through customer experience and sales support. Manage data partnerships and develop OOH-focused strategies to create addressability and measurability within the industry. Manage operational efficiencies through cloud-based systems and management of a programs-focused team.

Global, Remote First, US

Performed data reconciliation and analyses for crypto-focused financial institutions. Trained clients to use the platform and understand crypto accounting, and collaborated with product teams to create and optimize features. Created SQL-based reporting to enable customers to action on their own datasets.

New York, NY, US

New York, NY, US

• As the global leader in mobility and location intelligence, Cuebiq maintains and provides analysis of the largest, most accurate database of real-time consumer behavior, allowing businesses to glean actionable insights.
• Worked with agencies, DSPs, and direct brands in order to kick off, guide, and troubleshoot post-sale solutions implementation.
• Ran queries via PrestoDB to identify and present recommendations for under-pacing campaign tactics.
• Tasked with the selection of a global ticket management system, from scouting vendors, requesting proposals, and creating and presenting a final demo (JIRA).

Jersey City, New Jersey, US

• Act as the day-to-day liaison for a large portfolio of household name Consumer Packaged Goods (CPG) and Retail clients in the food and beverage, pharmaceutical, baby care, and office supply spaces.
• Partner with Brand and Consumer Promotions teams to strategically develop and execute digital promotions that: acquire consumers, build brand loyalty, leverage earned media (social networks), reduce CPUM and increase.
• Monitor live campaigns to ensure optimal performance, curb unwanted traffic, and detect coupon fraud.
• Produce regular and ad hoc reporting and campaign recaps.
• Deliver insights and simplified technical solutions geared for consumer behavior and evolving brand needs.
• Work cross-functionally across Client Services, Sales, Operations, Product Development, and Tech to manage multi-faceted projects.

Jersey City, New Jersey, US

• RevTrax is a revolutionary promotional platform used by brands and retailers to digitally drive and measure in-store sales. We offer secure and scalable business solutions for online-to-offline revenue attribution.
• Created finalized deliverables for Consumer Packaged Goods (CPG) and Retail clients, taking operational ownership over both short-term and long-term projects (from a one-off digital coupon to a multi-brand savings.
• Assisted Client Services in test and production QA, troubleshooting technical errors using proprietary knowledge and interpreting errors and coding abnormalities using Developer Tools.
• Partnered closely with Client Services and Product/Tech to creatively build out client requests using existing technology or to create new features.
• Trained new and existing employees on usage of the RevTrax platform through live, interactive trainings, Confluence documentation, and video.

• Strategized effective, profitable business and marketing proposals for adaptation into tangible plans of action according to weekly-assessed operational trends.
• Administered online social platforms such as Facebook, Instagram, and Yelp to publicize new items and special events, as well as to maintain virtual customer interaction.
• Configured POS interface to optimize floor operations and interaction with the back of house.
• Streamlined communication between foreign and domestic management to mobilize into cohesive direction for a 37-person team.
• Recruited, hired, and trained new employees to maintain unhindered service.

South Hadley, Massachusetts, US

• Pulled and organized patient charts.
• Recorded patient vitals in preparation for nursing appointments.•
• Promoted safer sex and distributed supplies.•
• Dispensed pharmaceutical prescription pick-ups.•
• Assumed secretarial duties after normal office hours.

• Compiled and illustrated latest trends in the fine arts and in art education through easily consumable presentations in Excel, PowerPoint, and Keynote for foreign clients.
• Translated written and verbal content from Korean into English for children’s art textbooks.
• Maintained copyright permissions for all media content in textbooks.