Claudia Cook Email & Phone Number

St George, Utah, United States

St George

Full time working Wife and Mom. Being a wife and mom has helped me to enhance and encourage my love for management and customer service. I have successfully built teams focused on customer service and have seen the financial results from giving +1% customer service. I love working because I know that I have skills to offer the workplace, and I want to share those. Some of my skills that I am most proud of are:• Customer Service (Always give +1%)• Employee Management (We all know this is a tough gig)• Professionalism• Loyalty and Honesty

Ogden

Logan, Ut

Layton

Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.Staff ManagementSchedule staff and ensure all shifts are coveredLead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goalsAdministration and processing of all weekly employee payrollResolve employee issues or concernsManage disciplinary process and termination activitiesInvolved in all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questionsCheck members into the systemNew member sign-upTake prospective members on toursFacilitate all member requests, issues and questionsEnsure prompt opening/closing of gym. Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.Ensure safety of employees, members and club propertyDetermine and communicate equipment repair in a timely mannerManage marketing efforts by ensuring that staff is aware and trained on all marketing promotions. Authorize expenditures and refunds and make daily bank deposits.Prepare all Human Resources related forms in a timely manner and send to Corporate.Track statistics and reports (weekly, monthly, annually).Provide backup support for any employee who is absent.Other duties as assigned based on club needs.

Boise, Idaho

Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate needed updates to member’s accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.Assist in maintaining the neatness and cleanliness of the club.